Detail-Oriented Operations Professional
Resume:
Quantrell Lowe
Persistence Is key
Queens, NY ***18
*******@*****.***
Professional Summary
Accuracy and attention to detail is a major key to a successful operation of any service. my ability to adapt to any situation and thrive and is my force to succeed. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Document Control Specialist
Jeffries-Manhattan, NY
August 2024 to Present
Assisted with Document Management and storage. Printing and shipping of important document online to be stored for later research.
Enterprise Support Specialist
Federal Reserve Bank of Atlanta-Atlanta, GA
January 2023 to August 2024
• Provides customer support to users of Federal Reserve Financial Services (FRFS) products and applications by identifying, troubleshooting, and resolving a variety of customer connectivity, payment, application, and processing inquiries and incidents.
• Monitors National payment processing platform and performs necessary tasks to ensure inbound files are processed and released according to published guidelines.
• Executes complex payment processing programs according to detailed operation scripts, reviews results of executed programs for accuracy.
• Perform extensive research regarding transaction and electronic payment file processing to mitigate risk
• May assist in updating administrative reports, operational check lists, and knowledge base articles.
• Utilizes customer relationship management tools to log, track, and monitor customer inquiries
• Appropriately identifies and escalates complex technical problems and/or advanced questions to next- level support
• Assists other customer service representatives as needed
• May help with training on the installation, operation, customization, testing and enhancement of systems or customer VPN devices.
Post Closing Document Specialist
OS National-Gwinnett County, GA
June 2021 to January 2023
Processing closed loan packages, document management and delivery. Transfer digital copies if packages our digital system to record. Labeling and using a filing system
Using various computer systems to upload and record documents. Mortgage Support Specialist
First Citizens Bank-Columbia, SC
September 2019 to July 2021
• Performs other duties as may be assigned
• Ensures loans are processed in accordance with established guidelines and Truth and Lending rules/ regulations
• Coordinates mortgage loan closings
• Prepares opening packages and disclosures in a timely fashion
• After settlement, reviews, and audits property loans, ensuring final title policy and endorsement is received and lien is correct
• Order title insurance, flood and tax certificates and surveys, reviewing for problems upon receipt
• Ensures accurate printing of preliminary real estate loan documents
• Input wires for every mortgage sale.
• Monitoring the closing email box and routing the funding worksheets to the correct closure or department.
• Verify the wires are complete and retrieve the federal reserve ID.working remotely efficiently entering wires and verifying the deposit.
• Assisting customer with managing their loans.
• Providing loan information, processing payments, submitting hardship applications, and escalating inquiries.
• Managing emails and voicemails received from customers daily.
• Placing outbound calls to provide resolution to customers. Technical Support Representative
Asurion-Las Vegas, NV
June 2017 to February 2019
• Assist AT&T protect with technical support, customer care and installing apps
• Premium tier three technical support consisting of reinstalling network features and all network issues, unlocking phones,reinstalling software, and all other technical and billing issues with all phones.
• Following all specific guidelines for the position. Transfer Agent
American Stock Transfer &Trust Company LLC-Brooklyn, NY February 2017 to June 2017
Receiving inbound calls from shareholders in reference to stock and and stock transfers.assisting with the sale and purchase of stock and investment opportunities. Enrollment Agent I Customer service represenative
Morphotrust USA-Columbia, SC
August 2014 to June 2017
• Provide superior customer service to internal and external customers.
• Perform basic maintenance and troubleshoot issues with fingerprinting equipment, including computer hardware and software.
• Obtain successful customer fingerprint images and capture biometric information to meet or exceed program standards.
• Verify customer identity and scan required documents into database system
• Successfully complete required biometric and data capture processes and paperwork on each customer.
• Adhere to all company and departmental employment policies regarding security and confidentiality.
• Perform administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, and requisitioning supplies. Research Analyst
JP Morgan chase-Brooklyn, NY
October 2011 to April 2014
Research and resolve escalated first mortgage loan and/or home equity account related issues received from customer complaints that come in through the foreclosure look back process.
• Processing the complaint from intake following proper procedure, review loan servicing files, supporting documentation, and any other information that may validate or invalidate the claims; work with management throughout the Chase organization to coordinate steps in the resolution of issues.
• Make sure all critical documents are in the correct folder and program and were received before processing deadline; document all issues in the Foreclosure Look back database, as well as other JP Morgan Chase systems (Lender live, I-Vault, MSP, Infosource, Fastrieve CCW/Workbench.
• Proactively seek and maintain a working knowledge of select processes and current procedures of other functional areas which are necessary to facilitate research and provide resolution.
• Properly allocate the information to the customer via mail,phone, or email with results of the decisions’ made by proper department.
Education
College Degree in Computer Programming
midlands technical college-Columbia, SC
2004
Skills
• Remote Access Software
• VPN
• Documentation review
• Communication skills
• Troubleshooting
• Apple
• Microsoft Windows
• Microsoft Powerpoint
• Customer Service
• Live chat
• Product management
• Operating Systems
• Microsoft Outlook
• Help Desk
• IT Support
• Customer support
• Tech Support
• Microsoft Word
• Computer Hardware
• Microsoft Excel
• Mortgage servicing
• Iphone
• Active Directory
• ServiceNow
• Software troubleshooting
• Call Center
• Desktop Support
• Network Support
• Research
Certifications and Licenses
NMLS
Additional Information
Skills
● Responsible
● Loyal Team Player
● knowledgeable
● Effective
● Quick Aptitude for learning
● Professional Demeanor
● New Product Management
● Excellent Customer Service Skills
● Exceptional interpersonal skills
● Self-Starter
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