Dedicated Customer Relations & Admin Professional

SHONTE REID

Lithonia, Ga

678-***-**** / **********@*****.***

Motivated and dependable professional with years of expertise in fast-paced environment utilizing excellent Customer Relations and Service Satisfaction. Proficient in job execution and proven track record of success in compliance, office management, administrative duties, and leadership.

STRATEGIC AND CREATIVE THINKER with solid background in delivering decisive, action-driven leadership. Demonstrates expert insight and proficiency in teaching, coordinating, monitoring, evaluating, and communicating with clients.

RESULTS-ORIENTED PROFESSIONAL with proven capacity to manage and coordinate operations and administrative support, using initiative, resourcefulness, and good judgement.

PERFORMANCE-DRIVEN TEAM PLAYER with excellent interpersonal skills and attention to detail, optimally utilizing all channels of communication to assist operations.

Professional Experience:

Corporate Temps Atlanta, GA

SRTA (Nov 23-present)

Serve as point of contact for account holders

Take inbound calls from account holders

Assist with opening new accounts

Reset passwords and pin

Transfer for payment of violations

Give updated information about bus services

American Express Atlanta, GA

Travel Consultant (July 22-Sept 23)

Served as point of contact for card holders and all their travel needs

Booked flight, hotel and car rental

Booked private flight and car services

Made modifications and cancelled reservations

Informed card holders of cancel policy for all travel

Worked with outside vendors for card holders that made special request

Secretary of State Atlanta, GA

Call Center Specialist (Oct.18- April 22)

Serve as initial point of contact for calls received in the Secretary of State Call Center

Answer 75+ inbound calls daily

Provide tech support to reset login user ID and passwords

Update and follow up for new applications, renewals, and reinstatements

Verify all accounts for security and maintain privacy for all clients

Assist with online registration for new and existing corporations, refiles and AR

Navigating through multiple computer systems to appropriately record telephone encounters and better assist inquiries.

Deescalate customer issues without involving supervisor and keeping customer satisfied.

REGUS GROUP Atlanta, GA

Administrative Assistant/Receptionist (Apr. 17 – Jul. 18)

Answered phone for multi-line switchboard.

Ordered and stocked office supplies.

Calendar management for multiple clients including catering, traveling, and setting up conference meetings.

Use Microsoft Excel/Word Daily.

Maintain electronic and hard copy filing system.

Make spreadsheets campaigns for employees.

Produced and distributed correspondence, memos, letters, faxes, and forms

Provided secretarial and administrative support to Management

Professional Experience:

EDUCATION:

Atlanta Job Corporation Atlanta, GA (1999)

Certification Business/Clerical

Brenau University Atlanta, GA (2020-present)

Early Childhood Education

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