Operations-Driven Banking Professional with Logistics Expertise

CHINTAL PATEL

Garnet Valley, PA *****

Cell: 302-***-****

Email: ***************@*****.***

PROFESSIONAL SUMMARY

Detail-oriented banking and operations professional with 3+ years of experience in high-volume financial services and 10+ years in logistics, inventory control, and quality assurance. Proven ability to deliver accurate transactions, maintain compliance, support branch sales, coordinate shipments, manage inventory, and improve workflow efficiency. Strong customer service, problem-solving, and cross-functional communication skills. Seeking a role that leverages both banking expertise and operational experience in a fast-paced, growth-focused environment.

CORE COMPETENCIES

Banking Operations; Customer Service; Cash Handling; Regulatory Compliance; Cross-Selling & Referrals; Digital Banking Support; Shipment Coordination; Inventory Control; Quality Assurance; Workflow Optimization; CRM & Banking Systems; Transportation Management Systems; Problem Solving; Team Collaboration

PROFESSIONAL EXPERIENCE

TD Bank — Aston, PA

Teller II April 2023 – February 2026

Delivered high-quality customer service in a high-volume branch, strengthening customer satisfaction and retention.

Identified customer needs and recommended checking, savings, CDs, credit cards, personal loans, and digital banking solutions.

Consistently exceeded referral and cross-sell goals; recognized by management for strong performance.

Ensured accuracy in deposits, withdrawals, loan payments, and account maintenance with zero-tolerance error standards.

Educated customers on online banking, mobile deposits, Zelle, and account alerts to increase digital adoption.

Maintained strict compliance with banking regulations, security procedures, and audit requirements.

Supported branch sales initiatives and contributed to overall performance metrics.

Assisted teammates with complex transactions, system navigation, and policy questions.

Zenith Products Corp — New Castle, DE

Shipping Coordinator Aug 2017 – 2022

Coordinated daily freight operations, shipment planning, and load optimization to meet customer and carrier requirements.

Entered, updated, and tracked orders; resolved shipment delays and discrepancies.

Served as liaison between transportation, warehousing, customer service, and carriers to ensure on-time pickup and delivery.

Managed load planning using transportation management systems; obtained freight quotes and scheduled appointments.

Prepared bills of landing and shipping documents; ensured accurate trailer loading and driver check-in/out.

Inventory Clerk June 2011 – Aug 2017

Managed raw material and finished goods inventory with strong accuracy and organization.

Processed deliveries, maintained stock levels, and supported warehouse operations.

Researched and located missing products to maintain inventory integrity.

Rework Lead June 2010 – June 2011

Led rework team to repair and restore returned products to quality standards.

Assigned tasks, monitored progress, and ensured timely project completion.

Quality Control Inspector Feb 2007 – June 2010

Inspected raw materials and finished goods to ensure compliance with quality specifications.

Built product demos and documented quality findings to support manufacturing improvements.

Silverside Liquor Store — Wilmington, DE

Customer Service Associate (Weekend Role) April 2020

Assisted customers, processed transactions, and supported inventory and store operations.

EDUCATION

Bachelor of Science in Microbiology

Sardar Patel University — India

TECHNICAL SKILLS

Microsoft Word, Excel, PowerPoint; Banking Systems; CRM Tools; Transportation Management Systems; Basic Computer Proficiency

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