Customer Service Pro with 20+ Years Experience

James Morris

813-***-**** ***************@*****.***

Profile

Experienced and driven Customer Service Representative with 20+ years of experience in Customer Service. I possess excellent communication skills while keeping the customers’ needs at the forefront of my goals.

Experience

Delivery Assembly Starss Logistics Limited Liability Company OCTOBER 2023- MARCH 2024

• Utilizing manual skills to assemble components.

• Analyzing and interpreting assembly diagrams.

• Inspecting and testing components and final products to ensure they meet quality standards.

• Collaborating and communicating with team members to troubleshoot issues.

• Abiding by all safety procedures and protocols.

VALET TAMPA GENERAL HOSPITAL JUNE 2020-OCTOBER 2023

· Document vehicles as they approach the emergency area

· Park vehicles in a safe space and patrolled area

· Assisting Customers in a timely manner

· Listening and Addressing Concerns

· Greeting Customers with an professional attitude in a high demand atmosphere

· Documented and updated customer records based on interactions. PREP COOK/LINE COOK BUSCH GARDENS TAMPA BAY OCTOBER 2017- NOVEMBER 2018

· Knowledge of cooking and kitchen equipment

· Strong time management skills

· Ability to perform under pressure

· Cook menu items in cooperation with the rest of the staff

· Ability to work with speed and efficiency

· Set up stocking stations with all necessary supplies

· Ability to take direction from the Sous Chefs and Executive Chef

· Ensure that food comes out simultaneously, in high quality, and in a timely fashion

·

DIRECTOR OF OPERATIONS SUPREME PROTECTION SERVICES 2013 – 2016

· Supervised over 30 Class D security employees for 4 different locations.

· Executed plans and coordinated scheduling to ensure the safeguard and security of assigned locations while implementing and improving security operations.

· Developed staff and coordinated support services to effectively met the business operational goals.

· Provided training, managed payroll, and assisted with recruiting new employees.

· Responded, compiled, and reported all information regarding theft, alarms, accidents, and other incidents that may occur onsite as well as building relationships with local law enforcement. Education

JEFFERSON HIGH SCHOOL - TAMPA, FL

AUGUST 1968 TO MAY 1983

Skills & Abilities

· Customer Service

· Team Leadership

· Safety Standards

· Reporting

· Training

· Security Operations

· Records Management

· Construction

· Monetary Transactions

· Proven experience in a similar role would be

an asset.

· Excellent manual dexterity

· Ability to stand for long hours and lift up to 50 lbs.

· Driving

References

Available when requested

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