Operations Supervisor and Office Manager

Delindayah Goines

Phone: 803-***-**** Email: ********@*****.***

Skills

• Leadership Capabilities

• Organizational Skills

• Dependable

• Conflict Resolution

• Accounting Experience

• Expert Communicator

Experience

August 2017 - May 2024

Maximum Solutions Group LLC.

Service Department Supervisor / Office Manager / Training Manager / Recruiter — Savannah, GA

• Trains others on processes, behaviors, and expectations required.

• Assists with issues and complaints.

• Generates associate schedules and assists with hourly staffing, orientation, and training processes.

• Ensures that hourly HR records are properly sent to the HRSC.

• Manages logistics of office signing and ordering materials.

• Maintains documentation of compliance programs such as Affirmative Action and Accommodation Interactive Process.

• Supervises workers engaged in receiving, storing, testing, and shipping products or materials.

• Plans and manages employee safety and security programs.

• Collaborates with departments to integrate logistics with business systems or processes.

• Operates accounting software to record, store, and analyze information.

• Checks figures, postings, and documents for correct entry and accuracy.

• Complies with federal, state, and company policies and regulations.

• Operates office equipment such as 10-key calculators, typewriters, and copy machines.

• Communicates with employees to answer questions, take orders, and address complaints.

• Maintains filing, inventory, mailing, and database systems manually and electronically.

• Provides accounting and clerical assistance, including preparing bank deposits, general ledger postings, and statements.

• Processes deposits and withdrawals to inmate accounts and handles general office duties.

• Performs E-Verify and compliance checks.

Additional Developed Technical Skills

• Software Knowledge: Access, Excel, Microsoft Word, Fast Schedule, Operations Systems

• Business Systems Knowledge: Fax, Scanning, Copies, Printers, Data Entry

• Excellent communication skills

• Strong attention to detail and accuracy

• Problem-solving and problem analysis skills

• Accurately track/document communications to maintain customer history

• Provide exceptional customer service, explain processes, and resolve customer issues

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