Dedicated Customer Support & Records Specialist

Susan Carrillo

**** ********** ****. ****, ** *9506

775-***-**** **************@*****.***

Dedicated, initiative-taking professional with extensive customer service, administrative, and date entry experience. Excellent communication, interpersonal and presentation skills. Meticulous, with excellent time management skills. Records retention, management, and confidential documents control. Outstanding leadership skills with a reputation for honesty, loyalty, commitment, and integrity.

Customer Service

Data Entry

Resource Management

Records/Statistic Management

Supervisory Experience

Administrative Office Experience

Education / Specialized Training

Bachelor of Science – Criminal Justice Administration - University of Phoenix

DOJ Records Management Training Certified

CSTI Emergency Management Course Certified

Professional Experience

Dispatch Supervisor 2015-Present

STATE OF NEVADA, DEPARTMENT OF WILDLIFE – Reno, Nevada

Supervise Statewide Dispatch Center providing service to Game Wardens, BLM Rangers, US Forest Service officers and US Fish & Wildlife officers.

Manage complex law enforcement records, conducting audits, data entry, data retrieval.

Conduct performance evaluations, establish work performance standards, assign and review work, schedule training.

Prepare statistical summaries on center activities.

Answer calls from the public and determine appropriate action. Customer service referrals.

Administrative Assistant IV 2013 – 2014

STATE OF NEVADA, DEPARTMENT OF PUBLIC SAFETY- Reno, Nevada

Maintain all aspects of the collection and processing of evidence, including, but not limited to receiving, identifying, classifying, processing, and storage.

Oversee the delivery of, release, and disposal of all types of police property, evidence and confidential records.

Maintain accurate records and logs of all property and evidence.

Police Records Specialist 1992-2013

LOS ALAMITOS POLICE DEPARTMENT – Los Alamitos, California

Perform complex specialized recordkeeping and tasks related to police functions.

Complete and process a variety of material such as written or dictated reports, arrest reports and/or fingerprint cards, and correspondence from recorded information, rough drafts, notes, or verbal instructions.

Investigate inquiries and complaints from the public at the counter and by telephone, providing and obtaining information in accordance with prescribed policies and regulations, using people skills in dealing with irate customers and emergency situations.

Manage all aspects of the collection, packaging, and processing of evidence.

Served as Secretary for Chief of Police.

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