HR & Administrative Professional with 12+ Years of Experience

SUCHITA NAHID SALAM

Email: *************@*****.***

Cell: 778-***-****

PROFILE

Bringing over 12 years of progressive HR and Administrative experience. Highly organized and tactful professional with a penchant for creating a positive work environment. Skilled in recruitment, customer service, operational support, effective documentation, conflict resolution and project-based works.

RELEVANT TECHNICAL SKILLS

Proficient in MS Office Suite, Outlook, Visio, Publisher, PeopleSoft, Sabresonic, Social Media and various HRIS systems i.e. Resumelink, ATS, SAP, RMS, BSCS, ELM etc. PROFESSIONAL EXPERIENCE

Customer Service Agent, WestJet Airlines, Vancouver International Airport, BC Oct 2024 - Till date

● Providing safe and positive experience for guests traveling through our airport

● Processing service fees, reservations, issuing tickets, supporting self-serve kiosks, assisting guests with mobility issues, troubleshooting, aircraft arrival and departure

● Following all procedures to safely perform on time (SPOT)

● Maintaining utmost professionalism and poise while on duty or in the public eye Customer Service Professional (Seasonal), H&R Block, New Westminster, BC Mar - May 2023, 2024 and 2025

● Coordinated among tax professionals and helped finding the appropriate clients

● Received and recorded all incoming queries via phone, email and in person

● Provided suitable solutions to new and returning clients maintaining deadline

● Maintained financial transactions in the system, handled a daily cash register Recruitment Clerk, HR (Contract), Teck Resources Ltd., Vancouver, BC Jul 2022 - Jan 2023

● Completed 45-50 Reference Checks per week

● Screened through applications and contacting shortlisted candidates

● Scheduled interviews, booked appointments, communicated via phone/email

● Conducted Exit Interview

Learning & Development Coordinator, HR (Contract), FNHA, Vancouver, BC Dec 2021- Jul 2022

● Administered Enterprise Learning Management platform

● Searched and viewed Online Learning hubs for enrolling internal employees

● Kept track of training records and reported periodically

● Worked on Performance Partnership Agreement mandates and updated data Sr. Analyst, Customer Due Diligence, HSBC Bank, Vancouver, BC May 2017- Feb 2019

● Ensured strict compliance with internal and external regulations

● Determined and reported relevant details in line with reputational risks

● Generated and followed up Group Service Request for new employees in team

● Collected, analyzed, updated data by liaising with RM, Branches and Customer HR Assistant (Temporary), posAbilities, Vancouver, BC Mar - Apr 2017

● Supported in full cycle recruitment process (screening, job offers, onboarding)

● Set interview times, managed calendar

● Conducted pre-employment processes, including reference/background checks Communications Officer, Multicultural Helping House Society, Vancouver, BC Jun 2016 - Dec 2017

● Scheduled and organized settlement appointments

● Monitored and evaluated effectiveness of communication plans

● Facilitated promotional events including social media HR Manager (Coordinator), American Income Life, Toronto, ON Jun 2013 – Nov 2015

● Provided exceptional admin support and proactive customer service

● Ensured accuracy in reporting and completing HR and Sales documentation

● Ensured compliance with Financial Services Commission of Ontario EDUCATION

Certificate in Superhost, go2HR (Vancouver, BC), 2021 2-year Professional Certificate in HR Management,York University (Toronto, ON), 2015 MBA in HR Management, East West University (Dhaka, Bangladesh), 2003

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