Administrative Professional with Customer Service Focus
Resume:
Coimbatore ******
**************@*****.***
Experienced administrative assistant with proven ability to deliver exceptional customer service in fast-paced environments. Demonstrates keen attention to detail and skill in multitasking. Self-motivated and adept at working independently or as part of a team. Skills
Exceptional customer service Office management skills Visitor tracking systems Communication
Problem-Solving Detail-oriented approach
October
2022 -
March
2025
September
2020 -
March
2022
June 2019 -
January
2020
Work history
Front Office Executive GeeDee Naidu Charities, Coimbatore Company Overview: UMS Group of Companies
Providing exceptional customer service to museum visitors, addressing inquiries, and resolving issues promptly.
Managing visitor registration and ticketing, ensuring efficient and accurate processing. Handling telephone calls and email correspondence, providing information and directing inquiries appropriately.
Maintaining a tidy and organized front desk area, contributing to a welcoming and professional environment.
Assisting with administrative tasks, including data entry and record keeping. Managing cash and card transactions.
Providing information about museum exhibits and events. Backend Coordinator Vee Gee & Co, Trichy
Company Overview: Risk Control Unit
Conducted statistical analysis and evaluated risk via use of portfolio management software.
Built contingency plans to successfully handle financial emergencies. Produced and filed reports to inform senior management of current activities and progress with investigations.
Devised new systems and specific processes to handle ongoing monitoring needs for potential risks.
Backend Coordinator Sharp Management Service, Trichy Looked at current and new merchants and individual sales to evaluate fraud, chargeback and compliance risks.
Demonstrated creativity and resourcefulness through the development of innovative solutions.
Gained extensive knowledge in data entry, analysis and reporting. Learned and adapted quickly to new technology and software applications. Poorni B
January
M.Sc in Computer Science
Education
2018
January
2016
January
2013
January
2011
Shrimati Indira Gandhi College, Trichy, Tamil Nadu GPA: 80%
B.C.A
Seethalakshmi Ramaswami College, Trichy, Tamil Nadu GPA: 83%
HSC
The Girls' Hr. Sec. School, Srirangam, Tamil Nadu
GPA: 84.8%
SSLC
The Girls' Hr. Sec. School, Srirangam, Tamil Nadu
GPA: 90.4%
Languages
Tamil
English
Personal Details
Date Of Birth: 10.09.1995
Address : No: 9, Bharathi Nagar, Ramasamy Nagar 2, Extension, Nallampalayam Road, Coimbatore - 641006
Disclaimer
I hereby declare that the above written particulars are true to the best of my knowledge and Belief.
Place: Coimbatore POORNI.B
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