Customer Service Supervisor with Airline Expertise

Adriel Armstrong

818-***-**** *****************@*****.***

Objective

Enthusiastic and experienced customer service professional with a proven track record of resolving issues, supporting customers, and enhancing service delivery. Seeking a customer service position where I can apply my interpersonal skills, attention to detail, and problem-solving abilities to ensure customer satisfaction and retention.

Professional Experience

Customer Service Supervisor

American Airlines – California July 2014 – September 2023

- Assisted passengers with check-ins, ticketing, flight changes, and general inquiries in high-traffic environments.

- Delivered personalized service to VIPs, celebrities, athletes, and executive clientele.

- Resolved escalated customer complaints and provided follow-up support to ensure satisfaction.

- Supervised day-to-day operations and staff, maintaining a smooth workflow during peak hours.

- Handled lost baggage cases, coordinated resolutions, and followed up with customers.

- Used airline systems and software to manage bookings, updates, and customer records.

- Trained new hires on service protocols, complaint handling, and effective communication.

Education

Bachelor of Arts in Biblical Studies

Next Dimension University

Skills

- Customer Support & Conflict Resolution

- Phone, Email & In-Person Communication

- Staff Supervision & Coaching

- Service Recovery & Escalation Handling

- Client Relations & Professionalism

- Airline & POS Software Systems

- Time Management & Multitasking

- Problem-Solving & Decision Making

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