Restaurant Server with Front-of-House Expertise
Resume:
Jennifer Hord-Wagner
Mobile, AL *****
**************@******.***
Top-performing customer service representative/Sales with extensive experience assisting customers through phone, email and chat support. Committed to balancing company goals while helping all customers find satisfactory solutions. Resourcefulproblem solverwho is adept at remaining calm in stressful situations and effectively assisting a variety of customers. Work Experience
Sales Representative
Allstate Insurance - Mobile, AL
January 2021 to Present
• Present, promote and sell products/services using solid arguments to existing and prospective customers
• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
• Establish, develop and maintain positive business and customer relationships
• Reach out to customer leads through cold calling
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Achieve agreed upon sales targets and outcomes within schedule
• Coordinate sales effort with team members and other departments
• Analyze the territory/market’s potential, track sales and status reports
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Keep abreast of best practices and promotional trends
• Continuously improve through feedback
Customer Service Representative
Amazon - Mobile, AL
February 2019 to January 2020
• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintain financial accounts by processing customer adjustments
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls
Supervisor/Merchandise Lead Jewelry Department
JCPenney - Spanish Fort, AL
October 2015 to December 2019
Responsible for training and motivating employees in both departments, Also responsible for:
Goals for every Jewelry department event. Prepare all events from flyers and marketing to ensuring all cases are merchandised according to corporate standards. Preparing goals, ensuring all associates know their goal and coaching them to be successful.
Ensuring each associate in both departments know their Instant Credit application goal and coaching them to reach their goal of two per week.
Merchandise Women's department according to planogram and the GM's standards. Handle all internet same day pick up orders and BOPUS orders that have to be picked and shipped via UPS.
Handle customer issues and ensure each customer receives outstanding service either in person or over the phone.
Create an environment where associates can learn and grow in their position. LOD when needed.
Server
Pinzones Italian Villiage - Fairhope, AL
March 2015 to December 2016
• Preparing the dining area, laying and decorating tables and making sure that all flatware and glasses are clean and correctly positioned
• Bringing menus, listing and describing specials, making recommendations and taking orders
• Serving dishes and interacting with guests
• Replacing and refreshing water glasses and coffee cups
• Stocking/restocking supplies
• Anticipating and responding to guests needs
• Pinzones closed in 2016. You can contact Stephen Pryor @*******@*****.*** for reference Education
Associate in Business Management
Delgado Community College - New Orleans, LA, US
John Ehret High School - Marrero, LA, US
Skills
• Assistant Manager Experience
• Store Management Experience
• Planograms
• Merchandising
• Event Planning
• Payroll
• Profit & Loss
• Restaurant Management
• Labor Cost Analysis
• Management
• Sales
• Forecasting
• Live Chat
• Supervising Experience
• Food Safety
• Kitchen Management Experience
• Recruiting
• Quality Assurance
• Purchasing
• Insurance Sales
• Technical Support
• Leadership
• Computer literacy
• Retail management
• Customer service
• Auditing
• Budgeting
• Human Resources
• Sales Management
• Business
Development'VFvWF æp 66 VçBÖævVÖVç@ 7VƖæ' W W& Væ6P VÖâ&W6 W&6W0 6ÆW2ÖævVÖVç@ 'W6 æW72FWfVÆ ÖVç@ VæFW'w&
• Pricing
• Negotiation
• Salesforce
• Account Management
• CRM Software
• Team management
• Customer service
• Leadership
• Sales management
• Supervising experience
• Budgeting
• Cash register
• Merchandising
• Sales
• Cash handling
• Profit & loss
• Payroll
• Typing
• Inside sales
• Live chat
• Workday
• Planograms
• Pricing
• Upselling
• Quality assurance
• CRM software
• Salesforce
• Microsoft Office
• Communication skills
• Cold Calling
• Research
• Restaurant experience
• Marketing
Certifications and Licenses
Personal Lines License
February 2021 to November 2025
Driver's License
Property & Casualty License
Insurance Producer License
Contact this candidate