Restaurant Operations and Education Assistant Resume Title
Resume:
Tienna Britt
Fayetteville, NC *****
************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Teacher Assistant
Cumberland County Schools-Fayetteville, NC
October 2025 to Present
Cafeteria Manager
JOHNSTON COUNTY SCHOOLS-Smithfield, NC
May 2024 to May 2025
Deposits
• Customer service
• Customer relations
• Oversee crew to insure policies
• Meets restaurant financial objectives by forecasting requirements;
• preparing an annual budget;
• scheduling expenditures
• ; analyzing variances;
• initiating corrective action
• Plans menus by consulting with chefs;
• estimates food costs and profits;
• adjusts menus
• Controls costs by reviewing portion control and quantities of preparation;
• minimizing waste;
• ensuring high quality of preparation
• Publicizes the restaurant by designing and placing advertisements;
• inviting food editors to review the restaurant; contacting local, regional, and national magazines with feature ideas;
• Maintains safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures;
• complying with legal regulations;
• securing revenues;
• developing and implementing disaster plans; maintaining security and sprinkler systems; maintaining parking lot and walkways
• Scheduling hiring and firing
• Monitored and maintained budgets
• Successfully implemented new policies and procedures to improve team efficiency
• Maintained staffing levels
• Managed and trained new hires
• Prepared payroll
• Planned and coordinated events
• Complied with 19% mandates
General Manager
Wendy's Delight Raleigh Management-Raleigh, NC
August 2022 to October 2023
• Deposits
• Customer service
• Customer relations
• Oversee crew to insure policies
• Meets restaurant financial objectives by forecasting requirements;
• preparing an annual budget;
• scheduling expenditures
• ; analyzing variances;
• initiating corrective action
• Plans menus by consulting with chefs;
• estimates food costs and profits;
• adjusts menus
• Controls costs by reviewing portion control and quantities of preparation;
• minimizing waste;
• ensuring high quality of preparation
• Publicizes the restaurant by designing and placing advertisements;
• inviting food editors to review the restaurant; contacting local, regional, and national magazines with feature ideas;
• Maintains safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures;
• complying with legal regulations;
• securing revenues;
• developing and implementing disaster plans; maintaining security and sprinkler systems; maintaining parking lot and walkways
• Scheduling hiring and firing
• Managed a team of 25 employees
• Monitored and maintained budgets
• Successfully implemented new policies and procedures to improve team efficiency
• Maintained staffing levels
• Managed and trained new hires
• Prepared payroll
• Planned and coordinated events
• Complied with 19% mandates
CNA - Certified Nursing Assistant
Duke University Hospitals-Durham, NC
February 2021 to November 2022
• Ambulation
• Transfer
• AdLs
• Memory care
• Rehabilitation
• Pediatrics
• Pediatric behavioral health
• Ped icu
• Pediatric stepdown
•
CNA - Certified Nursing Assistant
RIVER LANDING AT SANDY RIDGE
July 2021 to March 2022
• Ambulation
• Transfer
• AdLs
• Memory care
• Long term care
• Rehabilitation
• Behavioral health
PCA Personal Care Assistant
ComForCare-Winston-Salem, NC
June 2021 to March 2022
• Ambulation
• Transfer
• AdLs
• Memory care
• Long term care
• Rehabilitation
Multi-Store Manager
The Vapor Shoppe-Rocky Mount, NC
June 2020 to June 2021
marketing
• Provided store management and scheduling
• Handled customer inquiries and complaints
• Achieved sales goals
• Responsible for budget management
• Monitored and ordered supplies
• Regularly supervised a crew of 10
• Trained, developed, and managed store employees
• Developed a productive team environment
• Completed performance reviews
• Processed team members time cards
• over two stores rocky mount and wilson
• Opened and closed the store, day and night at end of day and night General Manager
Dunkin' Donuts & Baskin Robbins-Benson, NC
September 2018 to April 2021
• Deposits
• Customer service
• Customer relations
• Oversee crew to insure policies
• Meets restaurant financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
• Plans menus by consulting with chefs; estimates food costs and profits; adjusts menus.
• Controls costs by reviewing portion control and quantities of preparation; minimizing waste; ensuring high quality of preparation
• Avoids legal challenges by conforming to the regulations of the alcoholic beverage commission
• Maximizes bar profitability by ensuring portion control; monitoring accuracy of charges
• Publicizes the restaurant by designing and placing advertisements; inviting food editors to review the restaurant; contacting local, regional, and national magazines with feature ideas; encouraging local businesses to hold social events at the restaurant
• Maintains safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures; complying with legal regulations; securing revenues; developing and implementing disaster plans; maintaining security and sprinkler systems; maintaining parking lot and walkways.
• Scheduling hiring and firing
General Manager
Wendy's-Selma, NC
August 2015 to September 2018
• Deposits
• Customer service
• Customer relations
• Oversee crew to insure policies
• Meets restaurant financial objectives by forecasting requirements;
• preparing an annual budget;
• scheduling expenditures
• ; analyzing variances;
• initiating corrective action
• Plans menus by consulting with chefs;
• estimates food costs and profits;
• adjusts menus
• Controls costs by reviewing portion control and quantities of preparation;
• minimizing waste;
• ensuring high quality of preparation
• Publicizes the restaurant by designing and placing advertisements;
• inviting food editors to review the restaurant; contacting local, regional, and national magazines with feature ideas;
• Maintains safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures;
• complying with legal regulations;
• securing revenues;
• developing and implementing disaster plans; maintaining security and sprinkler systems; maintaining parking lot and walkways
• Scheduling hiring and firing
• Managed a team of 25 employees
• Monitored and maintained budgets
• Successfully implemented new policies and procedures to improve team efficiency
• Maintained staffing levels
• Managed and trained new hires
• Prepared payroll
• Planned and coordinated events
• Complied with 19% mandates
Customer Service Representative
Xerox Corporation-Raleigh, NC
May 2015 to August 2017
• Customer relations
• Handle refills, reorders, payments for pharmacies
• Suggest solutions when a product malfunctions.
• Handle product recalls.
• Attempt to persuade customer to reconsider cancellation.
• Inform customer of deals and promotions.
• Sell products and services.
• Utilize computer technology to handle high call volumes.
• Work with customer service manager to ensure proper customer service is being delivered.
• Close out or open call records.
• Compile reports on overall customer satisfaction.
• Read from scripts
• Medical billing
• Claim adjustments
• Mail orders
Manager February
McDonald's-Selma, NC
February 2013 to July 2015
To oversee employees while coaching and counseling all under the Mc-op standards Secretary
Salvation and deliverance Ministries-Garner, NC
2010 to 2015
• Sorting and filing
• Finances
• Incoming /outgoing calls
• Multi-screen management
• Microsoft suite(excel word publisher)
• Organized events
Manager/crew
McDonalds 400 S Church St Kenly-Kenly, NC
February 2012 to February 2013
Cashier
Sales Manager Assistant
Gymboreee-Smithfield, NC
March 2007 to August 2010
Help customers with their everyday needs in retail Education
Accounting (Bachelor's degree)
Mount Olive College
May 2025 to Present
general (high school diploma)
Smithfield Selma High School
June 2010
East Carolina University
Skills
• ATS
• Administrative Support
• Pricing
• HRIS
• Leadership
• DocuSign
• Management Experience
• Manufacturing
• ERP systems
• Financial sales
• Baking
• AutoCAD
• Geriatrics
• Continuous improvement
• Medical terminology
• Microsoft Access
• Adobe Photoshop
• Employee orientation
• Menu Planning
• Sanitation
• Guest services
• Forecasting
• Project management
• PHONE SYSTEM
• Multi-line Phone Systems
• Office equipment management
• MULTI-LINE
• Driving
• Financial reporting
• Kitchen Management Experience
• Oracle
• Experience working with students
• Electronic health records (EHR) management
• Sales Management
• Medical software
• Quality improvement
• Teamwork
• Childcare
• Computer operation
• Retail sales
• Call center
• System design
• Food service inventory management
• Supervising experience
• Hazmat
• Motivational interviewing
• P&L
• Financial Report Writing
• Training & development
• Merchandising
• Windows
• Workforce development
• Grocery store
• Medical Billing
• Phone etiquette
• Inventory Management
• Financial management
• inventory
• Recruiting
• Scheduling
• Restaurant Experience
• Food Preparation
• School experience
• Achieving sales targets
• Restaurant experience
• Facilities maintenance experience within hospitality industry
• Time management
• Clerical experience
• Medical administrative support
• Early childhood education center experience
• Word processing
• Teaching
• Salesforce
• Accounts Receivable
• Employee relations
• Productivity software
• Word
• Revenue management
• Daycare center experience
• Training
• Contracts
• Mobile devices
• Presentation skills
• Preschool experience
• Desktop support
• Heavy lifting
• Team Management
• Social media marketing
• Team management
• Patient monitoring
• Customer service
• Technical Proficiency
• Google Suite
• Sales management
• Interviewing
• MULTI-LINE PHONE SYSTEM
• Epic
• Quick service & fast food restaurant
• Negotiation
• Encryption
• Cost accounting
• Computer networking
• Marketing
• Operating systems
• IT
• Retail Management
• Purchasing
• Customer support
• Payroll processing
• Staffing management
• Processing cash transactions
• Accounting systems
• Planograms
• Restaurant management
• Childhood development
• Quality assurance
• Employment & labor law
• Pediatrics
• Early childhood education
• Social work
• Quality control
• Social media management
• Microsoft Publisher
• Clinic experience
• Food production
• Full cycle recruiting
• Multitasking
• Classroom experience
• Data entry
• Patient observation
• Van driving
• RMF
• Working with geriatric patients
• Business development
• Teacher experience
• Cost management
• POS systems
• Store Management Experience
• Customer acquisition
• Product management
• Talent acquisition platforms
• Food safety management
• Human Resources
• Property management tools
• Laboratory experience
• Phone communication
• Fraud prevention and detection
• Digital marketing
• Secretarial
• Management
• Financial services
• Writing skills
• Help desk
• Client interaction via phone calls
• Applied behavior analysis
• Mentoring
• Revenue growth
• Telemarketing
• Managing hospitality teams
• Color theory
• Complaint handling
• Behavioral health
• Staff development
• Events management
• Cooking
• Budgeting
• Customer retention
• Documentation review
• Financial control management
• Profit and loss analysis
• QuickBooks
• CRM software
• Talent acquisition
• Operations management
• Hospitality
• Infant care
• Google Sheets
• Home health
• Financial planning
• Team Building
• Accounting
• Direct support
• Visual design
• Data analysis skills
• Office Management
• retail sales
• Risk management
• Grammar Experience
• Conflict management
• Public speaking
• NetSuite
• Sage
• Microsoft Word
• Customer relationship management
• CorelDraw
• Payroll
• Education administration
• Wound care
• POWERPOINT
• Attention to detail
• Operations
• Managing healthcare operations budgets
• Public relations
• Crisis intervention
• Filing
• Cost control
• Fraud
• Regulatory compliance
• Microsoft office
• Organizational budget management
• English
• Profit & Loss statement
• Patent law
• Social media content
• Serving
• Medical office experience
• Front desk
• Analysis skills
• Account management
• Data management
• Data collection
• Live chat
• Software troubleshooting
• Fashion retail
• Childhood moral development
• Assembly
• Yardi
• MULTI-LINE PHONE
• Computer literacy
• Banking
• Classroom behavior management
• Store management
• Decision making
• Kronos
• Sales
• Google Docs
Languages
• English
Certifications and Licenses
Dementiacare
Present
PCA
Present
First Aid Certification
EMT Certification
CNA
BLS Certification
Food Handler Certification
AED Certification
CPR Certification
State Tested Nursing Assistant
ServSafe
December 2024
Also an instructor and proctor
ServSafe Food Manager Certification
Non-CDL Class C
Driver's License
Child Development Associate Certification
CPA
Licensed Nursing Assistant
Medical License
Confidential Clearance
GM Certification
Geriatric Nursing Assistant
Certified Home Health Aide
ACLS Certification
EMT-I
MAST Permit
Property & Casualty License
SIDS Certification
Certified Medical Assistant
RMA
AHA Certification
Certified Medication Technician
Healthcare Provider Certification
Fire Safety Certification
Additional Information
SKILLS
Micrisoft office i.e. powerpoint, excel, access, word (2 years), Multi-Line Phone System (1 year), Customer
Service (7 years)
References:
Torey Martin: 919-***-****
Terra Manning: 919-***-****
Shannon Cruz: 910-***-****
Chris Goughary: 984-***-****
Contact this candidate