Data Entry & Administrative Support Specialist

Karen Lynn Long

Phone: 216-***-****

Email: *********@*****.***

SUMMARY:

I am a highly skilled and experienced professional with a strong background in data entry and administrative support roles. With over 20+ years of experience in various industries, I have demonstrated exceptional proficiency in alpha-numeric data entry, ensuring accuracy and efficiency in handling diverse datasets. In my previous roles, I have effectively managed data entry tasks for freight shipments, real estate appraisals, insurance sales operations, and commercial loan services. The ability to process transactions, resolve inquiries, and maintain data integrity has been consistently recognized throughout my career. I am proficient in data entry, 10 Key data entry, Alphanumeric data entry, data entry software, and tools. I am experienced using Microsoft tools like Word, Excel, and PowerPoint. I possess multitasking abilities and ensure data accuracy by providing attention to detail. My dedication to accuracy, efficiency, and continuous improvement helps me to meet project deadlines effectively. I am comfortable working independently or as a team member. I am available immediately.

SKILLS:

Data Entry

10 Key

Alphanumeric Data Entry

Attention to Detail

Post Entry Corrections

Multitasking

Accuracy

U.S. trade laws and regulations

Software Proficiency

Documentation

Quality Control

Data Extraction and analysis

Problem Solving

Adaptive Person

Organizational Skills

Financial Analysis

Audit

Research

Analysis

Information Gathering

Communication

Adaptability

Consistency

Time Management

Microsoft Office suite (Includes Word, Excel, PowerPoint, Outlook, etc.)

Punctuality

WORK EXPERIENCE:

UPS Supply Chain Solutions, Middleburg Hts., OH Aug 2017 to Nov 2023

Senior Analyst

Proficient in alpha-numeric data entry for air, ocean, and truck freight shipments through Customs.

Experienced in filing post-entry corrections and protests with Customs on behalf of brokerage clients.

Demonstrated ability to adapt to evolving U.S. trade laws and regulations.

Proven track record of accuracy and attention to detail in data entry tasks.

Effective communication skills in coordinating with clients and Customs authorities.

Use problem-solving skills for identifying and correcting errors in declaration entries.

Demonstrated ability to work remotely and independently while maintaining productivity and quality standards.

Western Reserve Land Economics, Hudson, OH Feb 2008 to Aug 2017

Real Estate Appraisal Assistant

Conducted extensive data entry tasks to input income/expense analyses and other property-related information.

Managed and organized large datasets from various sources, including County Auditors and property records.

Maintained accuracy and attention to detail while inputting rental, sale, tax comps, and other property-related data.

Utilized software tools proficiently for data entry and retrieval, ensuring efficient workflow.

Compiled and organized data sets for multiple commercial and governmental properties, demonstrating multitasking abilities.

Collaborated with team members to ensure consistency and accuracy in data entry processes.

UnitedHealthcare, Cleveland, OH Apr 1998 to Feb 2008

Sales Operations Analyst

Provided comprehensive administrative support to Senior Executives, Account Managers, and Sales/Service Representatives, demonstrating strong organizational and multitasking abilities.

Managed General Agent contracts established by Sales VPs, ensuring accuracy and compliance.

Developed standardized sales reports for the Northern Ohio Small Business Commercial Market, streamlining reporting processes and improving efficiency.

Resolved service issues for a community of over 2,000 insurance agents, highlighting strong problem-solving and communication skills.

Educated insurance agents on available self-service portals for policy tracking and commission statements, enhancing customer satisfaction and engagement.

Coordinated all Small Business policy renewals for a portfolio of more than 4,700 clients, demonstrating attention to detail and effective project management skills.

Key Services Corporation, Brooklyn, OH Jul 1995 to Mar 1998

Commercial Loan Service Representative

Accurately processed transactions for small business, commercial real estate, and large corporate accounts, demonstrating proficiency in data entry.

Resolved commercial and ARMS loan inquiries promptly and efficiently, highlighting diligence and problem-solving abilities.

Managed internal service requests from Loan Officers representing Commercial Real Estate clients, ensuring accurate and timely data entry.

Received the Applause Recognition Award in December 1995 for exceptional performance, indicating proficiency in handling data and servicing tasks.

Promoted from the Small Business Team to Specialty Services in July 1997, highlighting reliability and effectiveness in managing data entry responsibilities.

Maintained high standards of accuracy and efficiency while processing transactions, contributing to the smooth operation of loan servicing activities.

EDUCATION:

College of Business Administration, Cleveland State University.

oQuantitative Business Analysis

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