Chat Support Specialist with Sales Focus

References available upon request

L.I.T./Assistant GM

Green Thumb Industries (GTI) · Full-time

Aug 2025 - Present

Hallandale Beach, Florida, United States · On-site

- Support daily operations contributing to a %23 increase in overall productivity

- Improved inventory accuracy by %45, reducing shrink and stockouts through tighter controls

-Collaborate with upper management to execute strategic initiatives and meet quarterly performance goals.

- Support sales initiatives, track key performance indicators (KPIs), and assist in meeting revenue and customer service goals.

- Enforced company policies and compliance standards, contributing to a %45 reduction in errors and incidents.

Skills: Sales Management · Cash Management · Inventory Control

Inside Sales Team Lead

CannaMD · Full-time

May 2021 - May 2025 · 4 yrs 1 mo

Hollywood, Florida, United States · Remote

- Consistently closed high-value deals ($18-22k+ monthly) while maintaining a closing rate of 30% across inbound and outbound opportunities

- Generated $300k in annual revenue by guiding prospects through complex, consultative sales cycles

- Managed a pipeline of 30+ qualified leads using CRM tools (Salesforce/Twilio/Hubspot) ensuring accurate forecasting and follow-up

- Shortened sales cycle by %25 by improving objection handling and decision-maker alignment

- Collaborated cross-functionally with marketing, custom success, and leadership to improve lead quality and close rates

Skills: Customer Service · Twilio · Sales · Data Entry · Bilingual Communications

Business Development Specialist

THE COLLECTION Dealership · Full-time

Jul 2019 - May 2021 · 1 yr 11 mos

Miami, Florida, United States · On-site

- Increased qualified lead generation by %45 through targeted prospecting, account-based outreach and referral programs.

- Analyzed performance metrics (conversion rates, CAC, pipeline velocity) to optimize resource allocation

- Leveraged consultative communication, objection handling, and relationship-building to influence stakeholders at multiple levels.

- Adapted quickly to new industries, products, and buyer personas, demonstrating strong strategic thinking and execution.

- Negotiated contracts and partnership terms that improved average contract value by %40

Skills: HubSpot · Customer Service · Twilio · Communication · Business-to-Business (B2B) · Sales Management · Customer Relationship Management (CRM) · Business Development Support

AVIS

Sales Associate Assistant Manager

Miami, FL

-Consistently exceeded sales targets by %30 through consultative selling and customer needs assessments.

-Assisted in managing P&L performance, controlling costs while maximizing revenue per transactions

- Analyzed sales reports and KPI's to forecast demand, optimize pricing, and identify growth opportunities

- Ensured compliance with company policies, contracts and insurance requirements, minimizing risk and chargebacks

Sales Associate

Curl by Sammy Duval

Aug 2013 - Jul 2014 · 1 yr

Greater Orlando

- Converted %45 of foot traffic into purchases through proactive customer engagement and needs discovery

-Ranked #1 of associates for sales performance and customer satisfaction scores

-Strengthened customer loyalty by enrolling customers in rewards or membership programs

- Demonstrated strong transferable skills including communication, objection handling, teamwork and adaptability in a fast-paced environment

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