Remote Customer Support & Services Specialist

Lisa Michelle Cannon

*** ***** ******

WEST POINT MS.39773

Cell Phone: 662-***-****

Home Phone: 662-***-****

Email: **********@*****.***

Objective

Seeking a position as a Remote Customer Service / Support Adviser, Customer Relations, Chat, Data Input and Technical Support Where I can utilize my knowledge and experience in reputed organization to grow with the company.

Work Experience:

Current: Remote Bank Annalist / Remote Customer Services Advisory : June 2024 – February 2025

Answer calls for Banking Loans information updating customers information while collecting payments and going over details about account

Line 5 : PO Box 112737Naples, FL 34108-0146

Senture / Humana : 04/27/2023 - 08/29/2023 Previous: Provide health relate answers to either finding a PCP or Pharmacy related question guiding to the correct line of service

Freeway Dallas TX, 7234 Phone: 1-972-***-****

Virtual Customer Services Agent October 2022– April 2023

·Reviewed terms of sales, credit, contracts and determined appropriate strategies to generate payments

· Contacted customers concerning scheduled service calls.

·Managed dispatch duties as a substitute.

·Acquired and maintained up-to-date client product knowledge

·Provided information to various clients on services and enhancements.

·Determined services outages and maintained customer information.

Virtual Customer Services Pharmacy Agent November 2018- April 2020

Previous: The Results Company: & Broad Path

Used Computer terminal to access customer information and conveyed necessary information to customers.

. Promptly resolve customer’s problems and complaints.

. Answer customer question and provided accurate billing information.

. Communicate effectively over the phone with customers and co-workers.

. Negotiated credit extensions when necessary.

Customer Services Adviser May 2021- December 2021

Health Plan Service : Answering and promptly resolving complaints, rendering advice to coverage and up selling as needed. While effectively listen and showing empathy and showing knowledge to a first-time resolution to Advocate for Health Plan.

SUMMARY OF QUALIFICATION:

Remarkable ability to listen and respond effectively to repetitive questions; Skilled in recording customer information and inquiries expert in providing excellent customer service, while staying proficient with software and processing all aspects of a Personal Lines Business. Proficient with MS Office (Outlook, Word, Excel and Power Point) Excellent oral communication and problem-solving skills.

EDUCATION:

High School / GED class of 1990, Certificate in Business and Marketing Strategies

West Point High School West Point Mississippi and E Institute Avon dale Arizona.

Critz Street

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