Chief Information Officer

Tyson McKay, MBA CISSP

***********@*******.*** 480-***-****

TRANSFORMATIONAL CIO CYBERSECURITY LEADER PEOPLE DEVELOPER Strategic IT executive with 25 years leading technology operations, cybersecurity programs, and high-trust teams across healthcare, legal tech, SaaS, and real estate investment. Known for building service-oriented IT organizations, modernizing systems with minimal disruption, and developing people into lasting capability. Proven success in cybersecurity maturity (CISSP), ITIL-aligned service management, compliance governance

(HIPAA/NIST), and both greenfield and brownfield site integration—reducing onboarding timelines from 6 months to 4 weeks through standardized infrastructure and disciplined execution. I view IT as a service organization whose purpose is to empower the business through clarity, reliability, and continuous improvement. My approach integrates cybersecurity maturity, operational excellence, and people development—building teams that deliver sustainable results while growing into their full potential. LEADERSHIP PHILOSOPHY

I lead by investing relentlessly in people. My philosophy is simple: hire the right person, then create the environment where they can thrive. Through regular, intentional 1:1s, I understand each team member's career ambitions, personal goals, and motivations—then I build pathways that align their growth with organizational needs. I provide structured development through training, stretch assignments, clear expectations, and consistent coaching. People rise because they're supported, challenged, and given real opportunities to prove themselves.

One example: At Ipro, a junior employee asked how he could join IT. I gave him two clear paths—certifications or an IT degree. He chose the degree, followed through, and earned his certifications. I advocated for him with the SVP of IT, and he secured a support role. I continued mentoring him until he advanced to Systems Engineer. That's the kind of growth I build teams around: clarity, encouragement, opportunity, and training. I position IT as a service function that earns trust daily through reliability, responsiveness, and operational discipline. Whether strengthening cybersecurity posture, modernizing infrastructure, or designing support operations, I lead with transparency, execute with precision, and develop capability that lasts. CORE COMPETENCIES

Leadership & Strategy Operations & Delivery

• People Development & Team Building

• IT Service Management (ITIL-Aligned)

• Change Management & Organizational Alignment

• Cybersecurity Program Leadership (CISSP)

• Greenfield & Brownfield Site Integration

• Gap Analysis & Remediation Planning

• Asset Lifecycle & Infrastructure Modernization

• Business Continuity & Disaster Recovery

Compliance & Governance Technical Expertise

• HIPAA/HITECH/NIST/HITRUST Frameworks

• Document Privacy & Access Control

• Audit Readiness & Policy Development

• Risk Mitigation & Security Architecture

• Cloud Infrastructure (Azure, VMware, HPE)

• Network Architecture (Cisco ISR, Catalyst/Nexus)

• Healthcare IT Systems Integration

• Multi-Tenant SaaS Security

PROFESSIONAL EXPERIENCE

Chief Information Officer & CISO

Southwest Network Phoenix, AZ 2022 – 2025

Integrated behavioral health organization serving Maricopa County with 350+ clinical staff Led enterprise IT strategy, cybersecurity governance, infrastructure modernization, and team development across multi-site healthcare network supporting crisis intervention, outpatient behavioral health, and substance-use treatment programs.

Cybersecurity & Compliance

• Strengthened cybersecurity posture by 60% through comprehensive gap analysis, prioritized remediation planning, and disciplined execution aligned with NIST frameworks

• Developed and maintained HIPAA/HITECH-compliant security program including policy development, audit readiness, and regulatory documentation

• Implemented enterprise-wide access control, document privacy enforcement, and audit trail capabilities across clinical and administrative systems

• Established disaster recovery testing protocols and asset lifecycle management for 500+ devices, ensuring operational continuity and compliance

Infrastructure & Service Excellence

• Modernized enterprise infrastructure (firewalls, SD-WAN, wireless, servers), reducing outages by 80% and improving EMR system performance for clinical staff

• Implemented and managed AXIOM EMR

• Positioned IT as a service organization through ITIL-aligned governance, change management frameworks, and transparent cross-departmental communication

• Built scalable, service-oriented support operations with helpdesk performance matrices, SLA-driven models, and continuous improvement processes

• Reduced service disruptions and improved organizational alignment through structured change governance and documentation standards

• Developed AI governance framework

People Development & Team Leadership

• Developed IT team capability through regular 1:1s focused on career goals, structured training programs, and internal development pathways

• Created clear expectations and meaningful ownership, elevating team members from junior support roles into systems administration and engineering positions

• Built high-trust environment where team felt supported, challenged, and capable of delivering complex technical initiatives

• Mentored staff on cybersecurity best practices, incident response, and service management excellence Interim CIO & CISO (Senior IT Manager)

Community Bridges Inc. Mesa, AZ 2021 – 2022

Statewide behavioral health and substance-use treatment provider with 30+ multi-state clinics Directed IT infrastructure, cybersecurity operations, technology strategy, and 20-person technical team supporting 2000 crisis intervention medical staf, detox facilities, and recovery programs across Arizona. Operational Excellence & Standardization

• Standardized infrastructure packages and deployment processes, reducing onboarding time for acquired clinics from 6 months to 4 weeks

• Engineered security architecture protecting 2,500+ endpoints while ensuring HIPAA/HITECH compliance across multi-site operations

• Developed long-term technology roadmaps and lifecycle strategies aligned with organizational growth and clinical service expansion

• Built multi-department ticketing and support framework, improving SLA compliance and operational transparency

• Implemented and managed NextGen EMR

Security Program Leadership

• Authored and deployed comprehensive cybersecurity and IT governance policies, guiding staff in secure asset handling and data protection

• Performed gap analyses across clinical systems, identified vulnerabilities, and built remediation plans executed with operational discipline

• Strengthened security posture through policy enforcement, security awareness training, and cross- functional collaboration

• Maintained audit readiness and regulatory compliance documentation for state and federal oversight Team Development & Service Delivery

• Led and mentored 20-person technical team, creating development opportunities, clear performance expectations, and collaborative culture

• Implemented ITIL-aligned service management processes, reducing resolution times and improving customer satisfaction

• Developed team members through stretch assignments, technical training, and regular coaching on service excellence

• Built trust across clinical leadership through reliable support delivery, transparent communication, and responsive problem-solving

Senior Network Infrastructure Engineer

Ipro Tech / Reveal Data Tempe, AZ 2018 – 2021

SaaS provider specializing in eDiscovery and litigation technology for legal, corporate, and government clients Architected secure, scalable network and cloud infrastructure for multi-tenant SaaS environments. Served as lead technical authority for enterprise deployments and mission-critical escalations. Infrastructure & Security Architecture

• Designed micro-segmentation strategies and cloud security enhancements to strengthen multi-tenant isolation and data protection

• Developed Azure-based disaster recovery services, VPC domains, and express route integrations for client-facing platforms

• Administered Cisco ISR, Catalyst/Nexus switches, firewalls, VMware, and Azure environments ensuring high availability and performance

• Led change governance, root-cause analysis, and cybersecurity audits maintaining SOC 2 compliance and customer trust

People Development & Knowledge Transfer

• Mentored junior employee from non-IT role to Systems Engineer through structured certification pathway, ongoing coaching, and executive advocacy

• Provided two clear development paths (certifications or IT degree), supported progress through coursework, and advocated with SVP of IT

• Continued mentorship through first IT support role until advancement to Systems Engineer position

• Built internal knowledge base and documentation systems, enabling team scalability and reducing single points of failure

Service Delivery & Client Support

• Served as senior escalation authority for complex network and security issues impacting client litigation workflows

• Partnered with third-party security vendors and internal teams to deliver optimal outcomes for multi- tenant environments

• Maintained transparent communication with clients and internal stakeholders during critical infrastructure changes

• Balanced innovation with stability, ensuring minimal disruption during platform modernization efforts LAN/WAN Services Manager

Lan Wan Professional Irvine, CA (Remote) 2017 – 2018 Led technical operations and served as senior escalation authority for complex network and security issues across enterprise training environments.

• Managed routers, switches, firewalls, wireless systems, and server infrastructure with focus on uptime, performance, and compliance

• Elevated team performance through targeted training, mentorship, and technical skill development

• Delivered full-cycle implementation and troubleshooting for time-sensitive infrastructure projects Manager / Technical Administrator

Homes the Right Way Gilbert, AZ 2010 – 2016

Founded and led multi-million-dollar real estate investment firm, overseeing corporate strategy, financial management, investor relations, operational execution, and technology infrastructure.

• Achieved $10M+ in sales through strategic market analysis, pricing optimization, and technology- enabled lead generation

• Implemented document control systems, CRM platforms, and digital workflows streamlining acquisitions and transaction management

• Applied IT service mindset to business operations, creating systems that enabled reliable, repeatable outcomes

EDUCATION

Master of Business Administration (MBA)

University of Phoenix Phoenix, AZ

Bachelor of Science, Business Information Systems

Brigham Young University Laie, HI

CERTIFICATIONS & TECHNICAL EXPERTISE

Professional Certifications: CISSP (Certified Information Systems Security Professional) MCSE CCNA Technical Platforms: Azure, VMware, HPE, Cisco (ISR, Catalyst, Nexus), Fortinet, Meraki, Microsoft 365, EMR/EHR Systems

Frameworks & Standards: ITIL Service Management, NIST Cybersecurity Framework, HIPAA/HITECH, HITRUST, SOC 2

Core Technical Competencies: Cybersecurity Architecture, Gap Analysis & Remediation, Network Design, Cloud Infrastructure, Identity & Access Management, Endpoint Protection, Disaster Recovery, Service Management, Change Governance

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