Remote EMR & Data Integrity Specialist - 10+ Years Experience
Resume:
PROFESSIONAL EXPERIENCE
SUMMARY
Remote Quality & Intake Analyst January 2020 – July 2021
Managed high-volume digital pipelines supporting clinical and financial documentation within secure, non-phone environments
Conducted secondary visual audits of critical identifiers to verify accuracy and document authenticity prior to system entry
Coordinated secure ingestion of validated records into encrypted databases and CRM systems Maintained strict compliance with HIPAA and internal security standards while independently clearing production queues
Digital Pipeline & Records Specialist (Remote) July 2021 – January 2026 Papa Inc. – Miami, FL
Experienced Remote EMR and Data Integrity Specialist with over ten years of success supporting healthcare and financial operations in fully remote, non-phone environments. Demonstrated expertise in electronic medical record management, secure data workflows, OCR validation, and HIPAA-compliant handling of sensitive information. Recognized for exceptional accuracy, independent workload management, and consistent maintenance of 99.9%+ data integrity across high-volume digital systems. ALTHEA FRANKLIN
Address:
Phone:
Email:
Pompano Beach, FL
****************@*****.***
Remote Non-Phone Roles
MCI – Miami, FL
Executed high-volume EMR batch processing in a fully remote, non-phone setting Maintained detailed audit logs and shift-handoff documentation using Microsoft Teams Identified and corrected OCR scanning discrepancies in approximately 15% of automated entries, preventing downstream data errors
Stop-Loss Data Specialist January 2016 – January 2020 Arise – Miami, FL
Audited stop-loss claims and reimbursement submissions for accuracy and compliance Reconciled deductibles and claim data with 100% precision across financial tracking systems Quality & Intake Analyst (Contract) June 2018 – May 2019 Patient Care CRM
Reviewed and corrected OCR-generated data errors through manual validation processes Supported quality assurance initiatives in asynchronous remote team environments Medical Records Specialist May 2017 – January 2019 Health Clinics (Multiple Locations)
Managed electronic medical records using Epic and Brightree systems Performed compliance-focused visual audits to ensure documentation accuracy and HIPAA adherence
TECHNICAL SKILLS & CORE COMPETENCIES
EDUCATION
EMR / EHR Platforms
Epic (HIM), Cerner, Brightree, Athenahealth, DrChrono Data & Records Management
Electronic Record Validation, OCR Error Resolution, Batch Processing, Digital Mailrooms, Indexing & Archiving
Compliance & Security
HIPAA / HITECH, PHI/PII Protection, Multi-Factor Authentication, Secure File Transfer (SFTP), Encrypted Databases
Remote Collaboration Tools
Microsoft Teams, Zoom, Slack, Adobe Acrobat Pro, Salesforce, Waystar, Clio HIPAA Privacy & Security Certification (Current – 2026) Cybersecurity Awareness for Remote Professionals
Medical Office Assistant Diploma – Miami Dade College, FL High School Diploma – Miami Northeast Senior High School, FL Digital Intake Specialist March 2015 – April 2017
Health Network
Verified insurance and demographic data during remote client onboarding Maintained data accuracy standards exceeding 99.9% using Salesforce Case Entry Specialist February 2012 – January 2016 Gen X Solutions
Created and maintained secure digital case files within Clio Managed indexing, version control, and e-fax documentation Payment Specialist July 2013 – February 2015
Financial Health Mass
Audited insurance payments and bank deposits using Waystar Reconciled ACH and wire transfers with high accuracy Intake & Digital Mail Representative January 2011 – June 2013 Helping Hand Solution
Managed a secure digital mailroom processing 500+ daily e-faxes and encrypted emails Indexed and distributed records using Adobe Acrobat Pro Email & Live Chat Support Specialist (Non-Phone) March 2008 – February 2012 Email & Live Chat Support Specialist (Non-Phone)
Responded to high-volume inquiries through Zendesk and Intercom Managed multiple concurrent chat and email sessions while maintaining a 98% customer satisfaction score
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