Data entry, customer service, Microsoft teams, Microsoft excel
Resume:
Casie Weigum
Cashier/customer service Supervisor/ service desk
Bennington, NE 68007
************@*****.***
Professional Summary
* ***** ** ****** **********. 6 years of call center experience Authorized to work in the US for any employer
Work Experience
Agent Assistant
American Family Insurance-Omaha, NE
October 2025 to January 2026
Go through all of online and changes that have been made and reach out to customer if needed. If bill is pastdo reach out to customer.
Answer all incoming calls.
Order Taker
Platte River Concrete Co.-Omaha, NE
July 2021 to October 2025
Put order for contractors on a go for directions how many yards they need and what type of mix is needed. Putting orders in a week in advance, working email orders and being on the phone and talking to contractors 8+ hours a day.
Claims Analyst II
Mutual of Omaha-Omaha, NE
February 2018 to July 2021
Pay out claims once someone's loved one has passed away Data Entry
Remedy staffing-Mutual of Omaha-Omaha, NE
July 2017 to June 2018
Receiving all faxes for long term care confined care or home care entering all data information. Janitor
Quality Brands of Omaha-Omaha, NE
January 2017 to July 2017
Cleaning all offices, restrooms, break rooms, and anything that needs to be done. National solution center/ discount verification
Alorica-Omaha, NE
August 2015 to December 2016
Working over the phone for AT&T of transfer of billing responsibility. Transfer existing numbers to a brand-new account or an existing account. Upgrade lines of services to a new device
adding new lines
looking to see why discount was not applied.
Discount verification
Checking out 1000s of cases to see if customer qualifies for the discount. When cases are low supervise the floor and take escalation calls
Cashier/customer service Supervisor/ service desk
Walmart
May 2012 to July 2015
Checked out customers items, zoned aisle, put candy bars away. When supervisor made sure cashiers have the money they needed and answer any questions. Customer service I answer any questions the customers may have and return and exchange items. Education
journalism and mass communication (BA)
Ashford university
May 2012 to August 2014
high school diploma
Arapahoe Public High School
August 2007 to May 2011
Skills
• Microsoft Word
• Operating Systems
• Front desk
• Filing
• Customer support
• Computer literacy
• Professionalism
• Technical Proficiency
• Office experience
• Record keeping
• Customer service
• Phone communication
• Microsoft Office
• ICD-9
• Teamwork
• Spanish
• Outbound calling
• CPT coding
• Customer inquiry handling
• Clerical experience
• Microsoft Outlook Calendar
• English
• Sales
• Insurance claim processing
• Analysis skills
• Communication skills
• Typing - Average typing speed (80-100 WPM)
• Microsoft PowerPoint
• Invoice processing
• Task prioritization
• Phone etiquette
• Excel data analysis
• Windows
• Greeting customers
• Productivity software
• Regulatory compliance
• Appointment scheduling
• Writing Skills
• Operating systems
• Financial services
• Life insurance knowledge
• Research
• Insurance sales
• Leadership
• Mac OS
• Data entry in Excel
• Microsoft Excel
• Administrative experience
• Adobe Acrobat
• B2B sales
• Microsoft, excel, 101wpm, basic knowledge of operating systems.
• Account management
• ICD-10
• Data entry - Data entry experience (6-10 years)
• Microsoft Outlook
• CRM system proficiency
• Organizational skills
• Phone reception
• Managing customer accounts
• Microsoft Windows
• VoIP
• Proofreading
• Attention to detail
• Computer skills
• Time management
• Bilingual
• Medical terminology
• Order entry
• Medical billing
• Word processing
Additional Information
I am a quick learner with operating systems and software, as well as the ability to work with co- workers in case I have a question about how the system works.
Contact this candidate