Remote Customer Service Specialist with 9+ Years Experience

Shameka Vinson

*************@*****.*** 410-***-****

Pocomoke City Md, 21851

SUMMARY

Seeking Customer Service Representative role with 9 years of experience in client care and relationship building. Proven track record in delivering recommendations and handling feedback to enhance customer satisfaction. Strong time management skills and adept at resolving customer issues efficiently while maintaining professionalism.

WORK EXPERIENCE

Symphony

Customer Service Representative

Cockeysville, MD

Sep 2022 - July 2025

• Resolve customer issues with knowledgeable and friendly service to promote high satisfaction levels. 2024

• Maintain professionalism and composure in stressful situations to effectively de-escalate customer concerns.

• Utilize excellent communication skills to address and resolve product and consumer complaints. Teleperformance USA Talbotton, GA

Customer Service Agent Feb 2017 - Jul 2022

• Educated customers on special pricing opportunities and company offerings to enhance their purchasing decisions.

• Assisted customers in making payments and establishing payment plans, ensuring accounts were brought current.

• Maintained and applied knowledge of current promotions, exchange guidelines, and security practices to uphold quality control and increase customer satisfaction.

• Escalated customer concerns and requirements to supervisors for prompt resolution, ensuring a seamless customer service experience.

•Answered high volume calls. Completing applications for consumers and providing updates to consumers about their current health coverage.

Duck Inn Pocomoke City, MD

Cashier Apr 2016 - Feb 2017

• Delivered efficient and knowledgeable service by addressing routine inquiries and escalating complex issues, consistently meeting or exceeding benchmarks in call speed, accuracy, and volume.

• Improved customer service wait times and effectively de-escalated challenging interactions, contributing to an enhanced customer experience.

• Consulted with customers to resolve service and billing issues, providing outstanding support to both new and long-standing clients by attentively addressing their concerns and developing tailored solutions. Purple Hearts Thrift Store Hyattsville, MD

Customer Service Representative Jan 2015 - Jun 2016

• Delivered exceptional customer service by effectively resolving product inquiries and complaints, contributing to high customer satisfaction and retention.

• Efficiently processed sales transactions and managed point-of-sale operations to minimize customer wait times, ensuring smooth and accurate payment handling.

• Collaborated with front-end staff and leveraged cross-department knowledge to maintain seamless store operations and assist customers in locating and selecting products.

EDUCATION:

Harford High

GED, General Education

Baltimore

Jun 2006

Wor Wic Community College

CNA, GNA, Nursing Assistance

Salisbury, MD

May 2010

SKILLS

Technologically Savvy • Credit Card Payment Processing • Call Center Operations • Office Equipment Proficiency

• In-Store Support • Data Evaluation • Sales Expertise • Problem-Solving Abilities • Shipping and Receiving Understanding • Inbound and Outbound Calling • Customer Relations • Retail Sales Customer Service • High-Energy Attitude • Positive Attitude • Self-motivated • Verbal Communication • Problem-solving • Adaptability

Contact this candidate