Multifaceted Customer Service Professional with Insurance Focus
Resume:
JADA SEIVRIGHT
**** **** ***** ****, *******, FL 33321 954-***-**** ********@*****.***
AREAS OF EXPERTISE
CUSTOMER SERVICE
COMPUTER SKILLS
CRITICAL THINKING SKILLS
EXPERIENCE
FIRST AFFINITY - FORT LAUDERDALE, FLORIDA - HEALTH INSURANCE MEMBER SERVICES/ RETENTION REPRESENTATIVE. 07/23 TO CURRENT
•Answer inbound phone calls assisting members with their health insurance policy.
•Educate members regarding benefits.
•Provide assistance with locating providers.
•Create prescription application forms.
•Assist with upgrading members’ policies.
•Keep track of renewals and upcoming payments as well as any client information, utilizing google sheets.
AMERICAN WAY HEALTH - FORT LAUDERDALE, FLORIDA - HEALTH INSURANCE SALES ADVISOR/CUSTOMER SERVICE RETENTION HYBRID. 12/2022 TO 07/23
•Sell Health Insurance.
•Answer inbound phone calls assisting members with their health insurance policy.
•Sell Health Insurance.
•Educate members regarding benefits.
•Provide assistance with locating providers.
•Create prescription application forms.
•Assist with upgrading members’ policies.
•Keep track of renewals and upcoming payments as well as any client information, utilizing google sheets.
AMAZON FULFILLMENT/SORTATION CENTER - TAMARAC, FLORIDA - WAREHOUSE ASSOCIATE. 06/2022 TO 01/2023
•Receive and sort inventory.
•Use technology like scanners, computers, and handheld printers
•Lift up to 60 pounds
•Stand, walk, push, pull, squat, bend, and reach during shifts
•Use carts, dollies, hand trucks, and other gear to move items around.
•Work at a height of up to 40 feet on a mezzanine (where applicable)
•Sorting, scanning, and stacking packages on pallets, helping to get customer orders ready for delivery.
•Picking, stowing, and packing.
JADA SEIVRIGHT
SPIRIT AIRLINES – FORT LAUDERDALE, FLORIDA – GUEST SERVICE AGENT. 10/2021 TO 06/2022
•Providing guest service by being attentive to Guests’ needs, politely handling their inquiries promptly, and completing required transactions;
•Professionally handling the ticketing, check-in, and boarding of Guests (when automation is not utilized) quickly and accurately while maintaining a pleasant manner and providing friendly and efficient service;
•Providing assistance to Guests at kiosks, check-in and, gates;
•Making and completing reservations, providing flight arrival/departure information and answering general inquiries from Guests and other visitors to the airport;
•Restocking ticket stock at gates, kiosks and ticket counters;
•Operating jetbridges and coordinating the boarding/deplaning of Guests;
•Modifying ticket charges, ticket sales, and the collecting of fares and/or fees at the airport as required and when automation is not utilized;
•Making changes to reservations and rebooking Guests at the airport as required and when automation is not utilized;
•Completing forms and reports as required by the Company, including the closing out of flights and filing flight information, and performing functions in accordance with customs and immigration regulations and requirements;
•Dealing with Guests as a result of oversold, delayed or canceled flights; or lost, delayed or damaged luggage in an attempt to resolve such problems quickly and in keeping with Company policy; and
•Overseeing unaccompanied minors/youth in the gate area and/or to delivering them to their parent(s)/guardian(s).
CHEWY – HOLLYWOOD, FLORIDA – CUSTOMER SERVICE REP. 07/2020 TO 06/2021
•Remote position. Engage and assist customers via phone for the first few months, then transferred over to emails where I provide assistance to customers regarding items to purchase for a new pet, providing information on a variety of topics, problem solving and following up with customer as needed using internal software provided.
RENT1SALE1REALTY - SUNRISE, FLORIDA – ADMIN 11/2019 TO 07/2020
•Open/close the office.
•Set appointments for clients via phone.
•Greet clients/sit them with a realtor.
•Using persuasive skills via phone to bring clients into the office.
PETSMART - LAUDERHILL, FLORIDA - SALON ASSOCIATE 08/2018 TO 11/2019
JADA SEIVRIGHT
•Bathe and groom dogs as well as maintain a clean work area.
•Assist in exceeding service goals.
•Set appointments for customers via computer as well as over the phone.
•Providing exceptional customer service.
•Identify specific customer needs and provide recommendations as a result of that need.
ZINBURGER WINE AND BURGER BAR - SAWGRASS MILLS MALL - HOSTESS 04/2018 TO 08/2018
•Seat and provide customer assistance to all guests in the restaurant.
•In charge of specific segments of service on a rotation basis.
•Ensure that the facility and my workspace is clean and ready for customers.
•Run food/bus tables on occasion.
•Place to-go orders via phone/tablet.
SUBWAY - SAWGRASS MILLS MALL 11/2017 TO 04/2018
•Assisted the store with cash handling duties as required.
•Provided a warm welcome to all customers in the form of a greeting.
•Ensured that store was stocked and ready for business and restocked as needed.
AEROPOSTALE – SAWGRASS MILLS MALL – SALES ASSOCIATE 09/2016 TO 05/2017
•Provided a warm welcome to all customers in the form of a greeting.
•Ensured that the store was stocked and ready for business and restocked as needed.
•Identified specific customer needs and provided recommendations as a result of that need.
JADA SEIVRIGHT
EDUCATION
PIPER HIGH SCHOOL
BROWARD COLLEGE (NORTH CAMPUS)
ATLANTIC TECHNICAL COLLEGE
REFERENCES
NICK C.
STORE MANAGER, PETSMART
LAUDERHILL, FLORIDA
RAYON B.
MANAGER, SPIRIT AIRLINES
FORT LAUDERDALE, FLORIDA
ISAAC V.
MANAGER, AMERICAN WAY HEALTH
FORT LAUDERDALE, FLORIDA
MADISON B.
BOSS, FIRST AFFINITY, FORT LAUDERDALE FLORIDA
ANTHONY BOTTLEY
BOSS, AMERICAN WAY HEALTH
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