Broad Customer-Focused Operations Manager seeking growth

Maria G. Salas

*** * **** *****, ******* AZ ***** 602-***-**** *************@*****.***

Objective

To gain employment in a facility where I may use the education and knowledge that I have gained to help build and grow within a company for success as well as moving up and becoming a great asset to the company. Education

AAS/EMT MAY 2018 PHOENIX COLLEGE

· Major: EMT- certified-May 2018

· Related coursework: National Registry in process AMERICAN HEART ASSOCIATION Jan 2018 – Jan 2020

Major: American Heart Association Basic Life Support (CPR and AED) Program. HIGH SCHOOL MAY 1997 ARIZONA CAREER ACADEMY

· Major: High school diploma

Skills & Abilities

Bilingual: English/Spanish

Dictation/Type 60-70 wpm

Data Entry-10 key

Excellent relationship management skills to build and retain loyalty with customers. Time Management

OSHA

Logistics/Inventory Management

Communication

High Level Customer Service

Process Improvement

Management 1 to 30 employees.

Data entry experience

Forklift certified

Professional Experience

MANAGER

MIDCOSALES FEB. 2021-DEC.2025

● Started as service advisor and promoted as manager within a year

● Hands on management of a team consisting of 20-30 employees

● Managed 2 division - Service department and Tow truck build department

● Daily meetings with foremen, service advisor, and warranty department on day to day task and ETA on compilation of projects

● Monthly shop meeting with team on issues, concerns or updates regarding service department and build department.

● Monthly meetings with upper management, sales and parts department on upcoming events, projects, and or any issues regarding the shop.

● Making first initial contact with business owners and relaying information to my foremen on customer wishes

● Building and maintaining a good relationships with current customers and connecting with new customers

● Making cold calls to potential new customers when incoming projects slow down

● Providing estimates and ETA on project completion on future projects

● Keep open communication with customers on daily or weekly bases

● Maintain a 24 hr turned around on completed projects and customer invoicing

● Maintain a fire safety and OSHA compliance shop

● Order all supplies needed for a full functional shop on weekly/monthly bases.

● Address any and all concerns regarding shop issue or customer issues

● Make sure all technicians are cross trained on all areas of the shop from wet kit installation, service department and tow truck service and build department including some welding

● Keep track of up to date certification for technicians: annual inspections, forklift training.

● Yearly reviews and raises for shop employees

MANAGER

DOLLAR FINANCIAL JULY 2019-FEB. 2021

● Hands on management of a team consisting of a staff of 5

● Traveling to Casa Grande and Flagstaff location to help with managing staff issues

● Weekly meeting with District Managers, managers from Arizona and California locations

● Monthly review of P&L’s with not only my team members but assist on calls with other team members on reading reports.

● Monthly LP alarm audits by contacting Four Star Alarm company to run alarm test and submit reports.

● Keep up with 818 and EZ Calls on a daily bases.

● Maintain a sufficient amount of cash flow on a daily bases

● Uphold and maintain all rules and regulations of Compliance and Loss Prevention when filing Police Reports and or cash shortage reports.

● Audit and process single payment loans, manage and maintained two safes-day safe and main safe while making sure everything balanced out at closing

● Run closing reports of all employees-western union, check cashing, debit card sales, money order, utility payments, cash for debit ATM, loan buyback as well as new loan processes

● Addressed customer service concerns, resolving issues, and ensuring exceptional experiences

● Regular communications with our Corporate Office in Canada on updating any new office procedures or training for our new employees.

● Tax Max – preparing and filing yearly taxes for customers. ASSISTANT MANAGER

DOLLAR FINANCIAL DEC 2017 – JULY 2019

● Hands on management of a team consisting of a staff of 5

● Audit and process single payment loans, manage and maintained two safes-day safe and main safe while making sure everything balanced out at closing

● Run closing reports of all employees-western union, check cashing, debit card sales, money order, utility payments, cash for debit ATM, loan buyback as well as new loan processes

● Addressed customer service concerns, resolving issues, and ensuring exceptional experiences Page 2

● Regular communications with our Corporate Office in Canada on updating any new office procedures or training for our new employees.

CUSTOMER SERVICE REP

DOLLAR FINANCIAL OCT 2014 – DEC 2017

● Promoted to Manager.

● Responsible for greeting and assisting customers with their day to day needs while multitasking on answering phones, and requests from vendors and personnel.

● Processed Western Union transaction, sold money orders, and activated sold prepaid Mastercards

● Obtained personal information needed for customer’s personal loans and addressed their questions regarding their loans in a prompt manner

● Worked at a register and maintained an accurate count of the money in the drawer at all times SHIFT MANAGER FRONTLINE PRODUCTS NOV 2010 – APRIL 2014

● Managed a staff of 12-15 employees on a full time, part time and temporary basis.

● Delegated special projects to each team member while overseeing completion of projects.

● Managed the procurement and inventory of facility supplies, meeting budget and operations objectives as directed by the Operations Manager.

● Utilized the staff more efficiently to increase productivity and improve customer satisfaction.

● Proper docking and placing for trucks to be loaded and/or unloaded.

● Communicated recommendations to upper management in order to achieve efficient distribution on products to large retail chains and meeting deadlines.

● Managed QC ensuring displays were built properly and that all items were properly inspected and installed

● Utilized company forklift as a certified personal to gather and put away necessary items for projects

● Double stacked, banded, and prepared pallets to be shipped out to customers while inspecting and making sure no pallets were damaged

● Make schedule every 2 weeks for employees. Weekly safety walkthroughs, and weekly meetings with our Ops Manager and review our productivity and revenue analysis. References upon Request

Page 3

Contact this candidate