Remote Ops & Admin Manager with 19 Years Experience

RESUME

APRIL WALLER

Remote Operations & Administrative Management

Virginia Beach, VA

757-***-****) • (*************@*****.***)

PROFESSIONAL SUMMARY

Experienced Operations and Administrative Manager with 19 years of success supporting executive leadership, managing financial processes, coordinating vendors, and maintaining complex records in fast-paced environments. Highly skilled in remote communication, documentation, reporting, compliance tracking, and support.

CORE SKILLS

Remote Operations Support • Administrative Management • Financial Administration Reporting & Documentation • Budget Tracking • Vendor Coordination Compliance & Policy Enforcement • Records Management Customer Relations

• Scheduling & Calendar Management

Microsoft Office • Google Workspace • Database & Portal Management

PROFESSIONAL EXPERIENCE

Association Manager / Community Manager

Kempsville Lake Communication

(Virginia Beach, VA)

(October 2006-January 2026)

• Led day-to-day administrative and operational functions, supporting executive leadership and Board members.

• Prepared and administered annual budgets, tracked expenditures, processed payments, and ensured accurate financial reporting.

• Managed accounts payable/receivable, deposits, reconciliations, and financial documentation with a high degree of accuracy.

• Prepared monthly reports, financial statements, summaries, and supporting documentation for leadership review.

• Coordinated vendors, contractors, service providers, and professional partners, including bid tracking and contract administration.

• Maintained confidential records, governing documents, compliance files, and audit materials.

• Responded to high volumes of inquiries via email, phone, and written correspondence, ensuring timely and professional communication.

• Drafted and distributed notices, correspondence, reports, and procedural documentation.

• Managed calendars, scheduling, deadlines, and workflows to support meetings and organizational objectives.

• Tracked compliance matters, follow-ups, and resolutions using established procedures and documentation standards.

• Supported annual and recurring meetings, including preparation of agendas, packets, minutes, and reports.

• Assisted with website content updates, online portals, and digital document distribution.

• Worked independently and remotely with minimal supervision while meeting strict deadlines.

EDUCATION / CERTIFICATIONS

High School Diploma

Certified Manager of Community Associations (CMCA) Association Management Specialist

(AMS)

Notary Public; State of Virginia

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