Quality Control & Operations Specialist with Leadership
Resume:
Rachel Balch
Monroe, LA *****
*************@*****.***
Reliable motivated worker with 20 years in customer service and also office management 10 years in Quality control Quality aassurance specialist. Natural leadership qualities as well machine Operator
/ fork lift operator with work history of good performance in fast-paced production environments. Knowledgeable in quality control measures and manufacturing quality standards. Demonstrated expertise in equipment operation and maintenance. Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts.
Work Experience
Customer exercise rep
GC Services (Entergy) - West Monroe, LA
October 2022 to Present
Generalist in customer service center able to handle multiple calls from new service to turn on turn off, outages, as well as billing. Very good at what I do high scores in quality monitor as well as anything customer was asked about me as a representataive. Pride Myself on being able to handle calls in 1 call to prevent customers from having to call back Bag Machine Operator
NCK - Monroe, LA
January 2022 to May 2023
Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
Set up and ran machinery to produce exceptional products for industrial needs. Followed detailed instructions to operate machines with accuracy and produce quality products. Operated machining equipment safely with team of operators. Evaluated final products to verify compliance with work orders and detect defects. Quality Control/quality Assurance Specialist
MMR, Group - Baton Rouge, LA
November 2017 to March 2020
Recorded findings of inspection process, collaborating with quality team to implement corrective actions. Educated employees on specific QA standards and confirmed maintenance of standards. Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
Liaised between quality control and other departments and contractors, providing project updates and consultation.
Reviewed and validated quality requirements for manufacturing planning, supplier purchase orders, and engineering specifications to meet contract compliance regulations. Inventory Control Clerk
GARRETT WAREHOUSES, INC. - Monroe, LA
February 2015 to July 2017
Maintained inventory count, tracked usage, and documented variances. Recorded information, shortages, and discrepancies to keep records current and accurate. Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Completed physical inventory counts each month.
Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Verified incoming products and checked delivery totals to keep system records current and accurate. Completed scheduled audits with efficient and accurate approach. Forklift/Highlift operator.
Education
Bachelor of Business Administration in Human Resources Liberty University - Lynchburg, VA
May 2019 to June 2021
High School Diploma
West Monroe High School - West Monroe, LA
May 2002
Skills
• Supporting Daily Living Needs Medical Equipment
Active Listening Forklift and Pallet Jack Operation Modifications and Adjustments Order Fulfillment
Complex Problem-Solving Fleet Dispatching
Quality Assurance Controls Warehousing Functions
Supply Chain Distribution Administrative Support
Safety Standards Customer Relationship
Heavy Lifting Management
Hand and Power Tools Conflict Resolution
• QA/QC
• Relationship Management
• Business Requirements
Certifications and Licenses
Certified Quality Technician
Certified Administrative Professional
Forklift Certification
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