Banking Professional Sales, Teller & Customer Relations
Resume:
Petula De- Grace Kaikoumi
*************@*****.***
**** **** ******, *********** ** 20783
Professional Summary
Experienced banker with a successful career in sales and retail banking. Utilizes proactive approaches in community involvement. Networking and customer relationship management to maintain, expand and acquire client base. Strong interest in pursuing professional development opportunities, including specialized training and licensure in the organization’s growth areas.
Work History
Sales Associate / Teller Senior
United Bank, Washington DC
2023-present
● Operate with accuracy and efficiency while processing transactions through core banking systems and managing an individual cash drawer.
● Balance assigned cash daily, maintaining strict adherence to security procedures, and exercising sole control of cash limits.
● Adhere to bank policies on cash differences and controllable losses, ensuring accountability and accuracy.
● Verify customer identification and documentation for all transactions, confirming endorsements, payees, and authorization for withdrawals, transfers, and cashing checks within established cash limits.
● Comply with all departmental and company policies, maintaining high standards of operational and information security.
● Prepare and file required Currency Transaction Reports (CTRs) and monetary instrument logs in compliance with Bank Secrecy Act (BSA) regulations; ensure adherence to KYC, OFAC, and Information Security policies.
● Contribute to achieving monthly branch and individual scorecard goals through performance monitoring and adherence to action plans.
● Deliver excellent customer service and promote a positive banking experience in alignment with sales and service standards.
● Build and maintain positive relationships with internal and external customers to support customer retention and satisfaction.
● Maintain current knowledge of the bank’s products and services to effectively communicate and refer customers to appropriate solutions.
● Support branch operations as needed, including opening and closing procedures and flexible scheduling outside normal business hours. Laguarda-Security officer
Michigan
2019-2020
● Provided guidance and training to new employees in effective methods of managing all levels of personnel and site functions.
● Maintained a safe and secure environment for customers and employees by patrolling and monitoring premises.
● Answered phones, monitored closed circuit television systems, and alarms.
● Handled security issues and/or emergency situations appropriately and in a timely manner.
● Reported safety concerns and unusual circumstances both verbally and in written reports.
● Demonstrated decisive verbal communication and strategic patrol routines to provide a secure environment, reporting any safety hazards or security risk. 7 C LINGO- INTERPRETER
UNITED STATES 2019-2024
● Translate a question or request clearly and accurately, conveying phrasing and intention as it relates to the subject.
● Convert dialogue and convey the intent of the original speaker, understanding that many idioms and slang terms do not translate exactly between languages.
● Assist the company with written and oral communication as needed.
● Submit translations to appropriate management for review as needed. Education
06/2019
Digital Harbor High School
Baltimore, MD
High School Diploma
Davenport University
Michigan
2020-2021
Business Administration
University of Maryland
Adelphi
Currently Attending *
Skills
● First Aid and CPR Certified
● Staff Supervision and Training
● Task management
● Professionalism
● Leadership
● Data entry and good computer knowledge
● Team Player
● Customer Service
● Communication
● Fluent in French, Lingala and English
● Leadership
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