Retail Operations Leader with Strong Sales Track Record

Al Aminul Islam

Warren, Michigan

***************@*****.***, Phone - 617-***-****

Highly motivated and customer-focused retail professional with 6+ years of experience in providing exceptional service in various retail settings. Skilled in product knowledge, inventory management, and sales strategies, resulting in a track record of meeting and exceeding sales targets. Adept at building and maintaining customer relationships through effective communication and problem-solving skills. Demonstrated ability to work collaboratively with a team to achieve shared goals while also excelling independently. Seeking a retail role where I can utilize my skills and experience to contribute to the success of the company. EXPERIENCE ZARA, Troy,MI

Department Manager, 05/2024 – Present

• Recognized as Top Performing Department Manager in multiple quarters for achieving highest sales and team engagement

• Maintained optimal stock levels and reduced inventory discrepancies by implementing improved stockroom

• Managed daily operations of the Men’s Department in a high-volume retail environment

• Boosted department sales by 22% through strategic merchandising and team development

• Led and coached a team of 10+ associates to meet performance and service goals

• Ensured excellent customer service, increasing satisfaction scores by 25%

• Managed daily operations, inventory control, and visual merchandising

• Collaborated with store leaders on promotions, staffing, and floor planning

• Reduced stock discrepancies by improving inventory processes Banana Republic, Novi, MI

Product Operations Assistant Manager, 08/2021- 05/2024

• Monitor spending patterns

• Goal setting for weekly sales

• Monitor and sustain store inventory

• Offer helpful advice to customers and employees

ZARA, Troy, MI

Operational Manager, 10/2017-07/2021

• Completed purchases, exchanges, returns quickly and accurately

• Restocked and arrange merchandise

• Created employee schedules

• Maintained positive and friendly attitude when providing customer service MARSHALLS, Boston, MA

Assistant Manager, 12/2015 –03/2017

• Managing and training a team of sales associates that they provide excellent customer service.

• Delegated tasks in a professional and timely manner

• Managing the store's budget and expenses, labor costs and inventory expenses.

• Maintaining a safe and clean environment for customers and employees. 7-ELEVEN, Boston, MA

Assistant Manager, 12/2014–11/2015

• Created schedules for employees based on availability and accommodations

• Evaluated employee performance

• Developed leadership skills when communicating with clients

• Promoted harmony among employees, supervisors, and managers TECHNICAL SKILLS Microsoft Word

LANGUAGE SKILLS Fluent Bengali and English Speaker EDUCATION Bachelor of Business Administration (BBA), (2010-2014) Institution: Metropolitan University, Sylhet, Bangladesh. CGPA : 2.74

H.S.C Examination (2010)

Institution : Modon Muhon College, Sylhet, Bangladesh. Obtained Result : 3.00 in the scale of GPA 5.00

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