Security-Focused Customer Service Specialist

Jacquelyne Anderson

Saint Paul, MN ***** 612-***-**** ********@*****.***

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PROFESSIONAL

SUMMARY

Proficient in report writing and updates, with strong multitasking abilities in fast-paced environments. Four years of experience as a security officer, adept at managing security risks and resolving conflicts effectively. Physically fit and committed to protecting clients and assets, demonstrating a keen understanding of security protocols and defensive tactics. Quick learner, capable of adhering to strict guidelines while implementing new procedures. KEY SKILLS • Customer engagement strategies

• Safety protocols and compliance

• Administrative functions

• Logistics coordination

• Shipping and receiving processes

PROFESSIONAL

EXPERIENCE

RENTAL SALES AGENT 05/2025 to 09/2025

Avis Budget Group Bloomington, MN

Managed rental transactions, ensuring accuracy and efficiency in customer service.

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Trained new staff on rental procedures and systems, enhancing team performance.

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Developed promotional strategies to increase vehicle rentals and customer engagement.

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Analyzed customer feedback to improve service offerings and resolve issues promptly.

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CUSTOMER SERVICE REPRESENTATIVE 05/2024 to 05/2025 Hertz Car Rental Saint Paul, MN

Delivered exceptional customer support through effective communication and problem-solving skills.

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Managed customer inquiries via phone, email, and chat platforms efficiently.

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Resolved complaints by identifying root causes and implementing actionable solutions.

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Trained new team members on company policies and customer service protocols.

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SECURITY OFFICER 06/2023 to 06/2024

GSSC Bloomington, MN

• Patrol inside and outside exteriors, check 30 doors to make sure they were JA

locked, opened doors for next day, escorted fire and ambulance to elevators to pick up residents going to emergency hospital, and played music to residents at funeral proceedings, let in employees who don't have badges, monitored cctv cameras, front entrance, and parking lot, and prepared incident reports and DSR's for documentation. PACKAGER/ORDER PICKER 06/2023 to 12/2023

Talent Tags Inver Grove Heights, MN

Enhanced packaging efficiency by implementing automated systems and streamlined processes, reduced waste by optimizing packaging materials usage and recycling initiatives, achieved faster order fulfillment with improved workflow management and team coordination, and maintained high-quality standards for packaged products, conducting regular quality checks and addressing issues promptly.

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SECURITY OFFICER 09/2022 to 05/2023

Allied Universal Bloomington, MN

Improved overall security by conducting regular patrols and monitoring surveillance systems, prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification, maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis, and reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.

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SECURITY OFFICER 10/2021 to 08/2022

Securitas Saint Paul, MN

Safeguarded the company's reputation by ensuring that all personnel requiring access to high-security areas were approved at the appropriate levels, alerted law enforcement to suspicious activities and people, protected personal and company from robbery, vandalism, and unauthorized entry, gathered information, identified and implemented resolution, planned follow-up, and filed incident reports to successfully manage complaints, ensured the safety of facility and property visitors by regularly circulating the premises and monitoring surveillance feeds, and maintained and authorized the entry and exit of number of employees and visitors every day.

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MAIL PROCESSOR 06/2021 to 01/2022

Conduent Bloomington, MN

Improved mail processing efficiency by implementing an effective sorting system, streamlined workflow for faster mail delivery by maintaining a clean and organized workstation, reduced errors in mail handling with thorough attention to detail and accuracy in labeling packages, and

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enhanced customer satisfaction by ensuring timely delivery of priority mails through careful prioritization of tasks.

SECURITY OFFICER 07/2020 to 07/2021

Garda World Roseville, MN

Worked with local law enforcement officers to kiplan safe apprehension and coordinate investigations, drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities, used electronic gates to control vehicle and pedestrian traffic entering the building grounds, safeguarded the company's reputation by ensuring that all personnel requiring access to high-security areas were at the appropriate levels, issued warnings to offenders for safe violation and verbally evicted violators from the premises, alerted law enforcement to suspicious activities and people, and protected personal and company property from robbery, vandalism, and unauthorized entry.

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INTAKE SPECIALIST 02/2020 to 06/2020

Prime Therapeutics Eagan, MN

Enhanced client experience by conducting thorough intake assessments and accurately identifying their needs, streamline the intake process by developing and implementing, efficient data collection methods for improved service delivery, increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly, contributed to a reduction in client wait times by effectively managing appointment scheduling and resource allocation.

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CUSTOMER SERVICE 06/2019 to 12/2019

Medical Transportation Management Mendota Heights, MN Enhanced customer satisfaction by promptly addressing concerns and providing accurate information, streamlined call center processes with empathy, resulting in increased loyalty and repeat business, assisted customers in navigating company website and placing online orders, improving overall user experience.

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INSIDE SALES REPRESENTATIVE 10/2018 to 05/2019

Andersen Corporation Oak Park Heights, MN

Increased sales revenue by building strong relationships with clients and providing insightful product recommendations, enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions, boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and cross-selling, and exceeded monthly quotes consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.

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CUSTOMER SERVICE REP 09/2017 to 10/2018

Regis Corporation Edina, MN

Kept accurate and current customer accounts data with manual form processing and digital information updates, provided a superior customer experience in order to build a loyal customer base, answered customer calls promptly to avoid long wait times on hold, kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns, managed client correspondence and records using both manual and automated methods fro maximum efficiency and accuracy, and payroll duties for company by assisting employees, managers, district leaders in processing employees in their onboarding practices, that dealt with payroll, in addition, assisted employees with their password and transmitting direct deposit and positive pay files, and making adjustments for employees who didn't have the correct times posted to their paycheck.

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EXECUTIVE INTERVIEWER 09/2015 to 09/2017

Information Specialist Group Bloomington, MN

Increased candidate engagement by conducting thorough and personable interviews, streamlined the interview process for improved efficiency and better candidate experience, developed strong rapport with candidates, fostering open communication and trust during interviews, and collaborated with hiring managers to identify key competencies and skills required for each role.

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ASSISTANT TO CHAIRMAN 09/2010 to 09/2015

Environmental Advisory Commission North Saint Paul, MN Increased efficiency by implementing new processes and providing administrative support to management, streamlined office operations for enhanced productivity with organized filing systems and task prioritization, enhanced team communication through effective scheduling, meeting coordination, and correspondence management, and boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.

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EDUCATION Bachelor's Degree Criminal Justice 11/2014 Kaplan University, Davenport, IA

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