Seasoned Retail & Customer Service Leader

STEVE THOMAS

***** ******** *****, ** *****, 442-***-****

SKILLS

• Employee scheduling Team motivation Customer service and satisfaction

• Task delegation Employee performance evaluation Sales strategies EXPERIENCE

Driver: Uber / Lyft Aug 2024 - Present

• Operating as a rideshare driver with Uber and Lyft; delivering safe and reliable transportation, ensuring high customer satisfaction, and managing time effectively. Assistant Manager Sprint / T-Mobile Feb 2013 - Aug 2024

• Improved customer relations, maintained brand loyalty, and recaptured lost revenue opportunities by smoothly handling escalated problems.

• Optimized inventory for maximum sales with minimum missed opportunities.

• Managed daily workloads by organizing effective schedules and delegating tasks. Retail Consultant: Wireless Evolution Sprint Authorized Retailer Sept 2012 - Feb 2013

• Meet sales quotas, frequently exceeding targets by taking advantage of upselling opportunities.

• Reason for leaving: I got hired with Sprint, now part of T-Mobile. Customer Service Manager: Wireless Works Apr 2008 - Mar 2011

• While my employment with Wireless Works, I assisted in the company’s profitable growth due to administrative changes to reduce company costs by 30%, and with my collection experience, I was able to bring in a steady cash flow for the company.

• Handling inbound calls, plan changes, bill pays, and all other related customer concerns PAST EXPERIENCE

Sales Associate June 2005 - March 2006 S.C. Kiosk San Diego, Ca Retail Sales Consultant October 2002 - December 2004 Sprint San Diego, Ca

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