Operations Lead and Customer Service Specialist
Resume:
Brett Fraser
Bemidji, MN *****
*.*******@*****.***
Authorized to work in the US for any employer
Work Experience
Shift Leader/Manager
Circle K-Minneapolis, MN
January 2025 to December 2025
• Oversaw day-to-day store operations, ensuring smooth workflow, compliance with company policies, and high customer service standards
• Supervised and supported team members during shifts, delegating tasks, monitoring performance, and ensuring employees remained on task
• Managed employee schedules during shifts, including coordinating breaks and shift coverage to maintain operational efficiency
• Completed daily administrative paperwork accurately, including cash handling reports, sales logs, and operational checklists
• Placed and managed daily commissary orders and weekly store inventory orders to maintain appropriate stock levels and minimize shortages
• Assisted with inventory control, merchandising, and product rotation to ensure store organization and compliance
• Acted as Store Manager in the absence of ownership, assuming full responsibility for store operations, staff oversight, and problem resolution
• Trained new employees on company procedures, safety standards, and customer service expectations Cashier/Customer Service
Perkins-Plymouth, MN
January 2017 to January 2023
• Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
• Efficiently operated cash register, accurately handling transactions and providing correct change to customers
• Maintained cleanliness of dining area, ensuring tables were promptly cleared and sanitized for the next customer
• Prepared food items according to established recipes and portion sizes, maintaining high quality standards
• Collaborated with team members to ensure smooth workflow during busy periods, effectively managing time constraints
• Assisted in inventory management by monitoring stock levels and notifying supervisor when supplies needed replenishment
• Followed all safety protocols and procedures to maintain a safe working environment for both staff and customers
• Demonstrated strong communication skills by effectively conveying information about menu items to customers
• Proactively addressed customer concerns or complaints, resolving issues promptly to ensure customer satisfaction
• Adhered to company policies regarding food handling, storage, preparation, and presentation at all times
• Learned all positions including cook, dishwasher, busser, host, server, expo, and food prep Customer Service Representative
Valvoline-Maple Grove, MN
January 2012 to January 2017
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
• Upsold additional products or services to customers based on their needs and preferences
• Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
Service Manager
Chipotle-Maple Grove, MN
October 2010 to January 2012
• Managed day-to-day restaurant operations to ensure efficient service, food quality standards, and compliance with company policies
• Supervised front- and back-of-house employees during shifts, assigning tasks, monitoring performance, and maintaining productivity during peak hours
• Created and adjusted daily shift schedules, balancing labor needs with business demands to maintain proper staffing levels
• Coordinated employee breaks and shift coverage to ensure continuous operations and adherence to labor guidelines
• Led pre-shift and post-shift checklists to ensure operational readiness, cleanliness, and food safety compliance
• Provided real-time coaching and feedback to team members to improve performance, speed of service, and customer satisfaction
• Assisted with training and onboarding of new employees, reinforcing operational procedures and service expectations
• Acted as manager-on-duty, resolving customer concerns, handling operational issues, and supporting team morale
Retail Sales Associate
Circuit City-Maple Grove, MN
October 2008 to February 2010
• Provided exceptional customer service, ensuring a positive shopping experience for all customers
• Demonstrated expertise in product features and benefits to assist customers in making informed purchasing decisions
• Handled cash transactions accurately and efficiently, maintaining a balanced cash drawer at the end of each shift
• Resolved customer complaints promptly and effectively, ensuring high levels of satisfaction and repeat business
• Participated in regular product knowledge sessions to stay updated on new arrivals and promotions
• Contributed to achieving store-wide sales goals through active participation in team meetings and initiatives
• Developed strong understanding of products' features, enabling effective communication with customers
• Achieved consistently high conversion rates through persuasive selling techniques
• Proactively approached customers on the shop floor, offering assistance and personalized recommendations
• Maintained cleanliness and organization of assigned areas within the store
• Managed multiple tasks simultaneously during busy periods while maintaining attention to detail
• Processed returns/exchanges efficiently according to company policies
• Collaborated with team members to achieve daily sales targets, fostering a positive work environment Education
High school diploma or GED
Minnesota Department of Education
January 2011 to January 2012
High School
Osseo Senior High-Osseo, MN
September 2008 to June 2011
Skills
• Basic math
• Microsoft Excel
• Cash handling
• Host/hostess experience
• Word processing
• Heavy lifting
• Microsoft Word
• Cleaning
• Outdoor work
• Computer skills
• Front desk
• Time management
• Microsoft PowerPoint
• Microsoft Office
• English
• Merchandising
• Hand tools
• Stocking
• Customer service
• Manual handling
Languages
• English
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