Results-Driven Customer Support & Sales Leader

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JOHN TURNER

Ventura, ***** CA

***********@****.*** / 805-***-****

PROFESSIONAL SUMMARY

Results-driven Customer Support and Sales professional with 20+ years of experience in technical troubleshooting, PC repair, lead generation, and consultative sales. Skilled at delivering exceptional customer experiences, building strong client relationships, and driving revenue growth. Adept at leading teams, creating efficient processes, and managing accounts to achieve measurable results. Passionate about leveraging technical expertise and communication skills to provide solutions that meet customer needs and support business success. PROFESSIONAL SKILLS

• Customer Support

• Technical Troubleshooting

• PC Repair & Maintenance

• Lead Generation

• Sales & Consultative Selling

• Team Leadership & Training

• Telemarketing & Phone Sales

• Account Management

• Communication Skills

• Process Improvement

PROFESSIONAL EXPERIENCE

Lead Generator / Nex-Gen AC & Heating - Anaheim, CA 12/2025 - 02/2026 Lead Generation Specialist. Driving New Business and Revenue Opportunities. Built strong sales pipelines by consistently sourcing and qualifying high-value prospects. Increased appointment bookings through strategic cold calling, email campaigns, and follow-up outreach. Strengthened conversion potential by identifying customer needs and matching them with solutions. Improved team performance by tracking lead activity in CRM systems and ensuring timely handoffs. Office Supply Sales / Practical Print - Camarillo, CA 08/2025 - 12/2025 Results-Driven Office Supply Sales Professional. Customer Growth and Account Management

• Increased office supply sales by building strong relationships with business clients, and key decision-makers.

• Managed customer accounts end-to-end, ensuring repeat business, and long-term retention.

• Identified client needs and recommended tailored product solutions, improving satisfaction and order volume.

• Supported revenue growth through effective upselling, promotions, and consistent service excellence. Lead Generator / AZ AC & Heating - Van Nuys, CA 01/2025 - 08/2025 High-Performing Lead Generator. Prospecting, pipeline growth, and sales support. Generated qualified leads through targeted outreach, boosting the sales pipeline and new business opportunities. Conducted prospect research to identify high-potential clients, and improve conversion rates. Scheduled appointments and nurtured prospects, supporting faster deal progression for sales teams. Maintained accurate CRM records and reporting, ensuring consistent follow-up, and improved efficiency. Retail Associate / Target Retail Store - Ventura, CA 11/2024 - 01/2025 Customer-Focused Retail Associate. Sales Support & In-Store Excellence.

• Delivered exceptional customer service, increasing satisfaction and repeat store visits.

• Supported daily sales goals by assisting shoppers with product selection and recommendations.

• Maintained organized, fully stocked displays, improving store appearance and shopping experience.

• Processed transactions accurately and efficiently, ensuring smooth checkout and customer trust.

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Sales Consultant / Sunrun - Camarillo, CA 06/2024 - 09/2024 Results-Driven Sales Consultant. Client Solutions and Revenue Growth

• Consulted with customers to understand their needs and deliver tailored product or service solutions.

• Increased revenue through effective upselling, cross-selling, and relationship-building strategies.

• Developed and maintained strong client connections, driving repeat business and long-term loyalty.

• Met and exceeded sales targets by combining persuasive communication with customer-focused service. Customer Service / Media Temple - Los Angeles, CA 05/2023 - 04/2024 Customer Service Professional Client Support & Issue Resolution

• Provided timely customer support, resolving inquiries and improving overall satisfaction.

• Handled high-volume calls and service requests while maintaining professionalism and accuracy.

• Strengthened customer loyalty by delivering clear communication and effective problem-solving.

• Supported business success by documenting issues and ensuring smooth follow-up and resolution. EDUCATION AND TRAINING

Computer Network Engineering A.S.: Computer Network Engineering 01/2015 Santa Barbara City College - Santa Barbara, CA

• Associates Degree, with additional course work in Computer Information Systems.

• Presidents Honor Roll recipient in 2013 & 2014

Certificate: Computer Electronics Technology 01/1985 Control Data Institute - Anaheim, CA

PERSONAL INFORMATION

Title: Customer Support

RELEVANT SKILLS AND EXPERIENCE

Configured new computers and repaired malfunctioning systems. Performed onsite repair and maintenance of Pick Operating System devices and built and maintained in-house test equipment. Hired, trained and supervised telemarketing sales teams from 4-20 people. Established company standards for the customer retention marketing. Created phone scripts and set department profitability standards and Sold marketing programs to automobile dealerships nationwide.

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