Entrepreneurial Operations Manager and Leader

Mary Strickland

************.****@*****.*** 314-***-**** Hesperia, CA

SUMMARY

Seasoned entrepreneur with 18 years of diverse management experience, currently leading Mary Jaynes Love LLC. Proven track record in sales volume management, cost reduction, and team leadership across hospitality and client services. Seeking to leverage expertise in business operations and strategic negotiation as a Business owner. WORK EXPERIENCE

Mary Jaynes Love llc Hesperia California

Owner Aug 2020 - Present

• Oversee all operational aspects, including strategic planning, financial management, product development, marketing, customer service, and team leadership.

• Ensure company growth and success through comprehensive management and strategic initiatives. Home cleaning centers of America St. Charles

Team Lead February 2020 - Aug 2020

• Led a team of cleaning professionals to ensure high-quality service delivery and customer satisfaction.

• Developed and implemented efficient cleaning schedules and procedures to optimize team productivity.

• Trained and mentored new team members, fostering a collaborative and supportive work environment.

• Conducted regular inspections and quality checks to maintain adherence to company standards and safety regulations.

• Managed inventory and procurement of cleaning supplies, ensuring cost-effective usage and availability.

• Coordinated with clients to address specific cleaning needs and resolve any service-related issues promptly.

• Analyzed team performance metrics to identify areas for improvement and implemented strategic solutions.

• Facilitated regular team meetings to communicate goals, updates, and feedback, enhancing team cohesion and performance.

Client Services Incorporated St. Charles, MO

Debt collector Mar 2017 - Feb 2020

• Negotiated debt settlements and facilitated payment solutions to maintain account health.

• Maintained comprehensive file systems and effectively communicated payment options to consumers.

• Achieved promotion within three months, significantly increasing collection rates and contributing to team's monthly bonus attainment.

Applebee’s Restaurant St. Louis, MO

Service Manager Jul 2013 - Mar 2017

• Managed a $2.7 million sales volume, ensuring optimal financial performance and resource allocation.

• Improved operational efficiency by implementing cross-training programs and reducing bar costs by 2%, achieving the district's best performance.

• Executed strategic initiatives, including sales contests and educational partnerships, enhancing customer satisfaction and cost management.

Bandanas BBQ St. Louis, MO

Manager Jun 2010 - Jul 2013

• Managed a multimillion-dollar sales volume, ensuring efficient operations in both restaurant and catering services.

• Oversaw catering sales and negotiations, enhancing service outreach to local businesses.

• Progressed from Host to Server, culminating in a management role within four months, showcasing adaptability and leadership skills.

• Supervised bar operations, ensuring compliance with quality and service standards. Greater St. Louis Book Fair St. Louis, MO

Warehouse Worker 2002 - 2012

• Managed inventory and organized book donations, ensuring efficient categorization and storage for an annual charitable sale event.

Golden Pancake St. Louis, MO

Server Jun 2008 - Jun 2010

• Provided exceptional customer service to guests at Golden Pancake by accurately taking orders, serving food and beverages, addressing inquiries, and ensuring a pleasant dining experience for all patrons. Sears St. Louis, MO

Warehouse Worker Mar 2007 - Apr 2008

• Managed inventory and organized stock within Sears' warehouse facility, ensuring accurate tracking and timely distribution of products to retail locations and customers; operated material handling equipment and maintained a safe and efficient workspace in compliance with company policies and safety regulations. Utah (Surveys)

Call Center Worker 2007 - 2007

• Managed inbound and outbound calls at Utah (Surveys), efficiently handling customer inquiries, conducting surveys with professionalism, and maintaining high levels of customer satisfaction through effective communication and problem-solving.

EDUCATION

Argosy University

Business Management

Online

Urban League Community Center

GED

St. Louis, MO

2007

SKILLS

Strategic Planning • Financial Management • Leadership • Problem-Solving • Time Management • Negotiation

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