Program Specialist with Public Administration Expertise
Resume:
hƩp://www.linkedIn.com/in/bill-hodgson-9b2736236
PROGRAM SPECIALIST
ROLE VALUE/PROFESSIONAL SUMMARY
Program Specialist with experience in program coordination, public administration, and resource coordination supporting telecommunications and language services initiatives in accessibility-focused environments. Demonstrated ability to support program planning, project management, and project tracking by monitoring timelines, coordinating cross-functional teams, and preparing status reports, metrics, and leadership-ready PowerPoint presentations. Skilled in process improvement, program evaluation, budget tracking, and ensuring compliance with organizational policies, procedures, and regulatory requirements. Proficient in Microsoft Office programs (Word, PowerPoint, Excel) with strong analytical, organizational, and interpersonal skills, and a proven ability to communicate effectively, support stakeholders, and assist with training materials and program development in mission-driven, accessibility-centered organizations. CORE COMPETENCIES
Program Coordination Public Administration Resource Coordination Program Planning Project Management Project Tracking Process Improvement Program Evaluation Budget Tracking Status Reporting Metrics & Reporting Microsoft Office (Word, PowerPoint, Excel) Training Materials Development Telecommunications Support Language Services Accessibility Compliance Policy & Procedure Implementation Regulatory Compliance Cross-Functional Team Coordination Stakeholder Support Analytical Skills Organizational Skills Interpersonal Communication Strategic Planning
SKILLS
Work CoordinaƟon Quality Assurance Problem DetecƟon and ResoluƟon Cross-Selling and Upselling Customer Service Teamwork and CollaboraƟon Problem-Solving Verbal and WriƩen CommunicaƟon DocumentaƟon and ReporƟng TroubleshooƟng and Diagnosis Tech-Savvy Issue ResoluƟon PROFESSIONAL EXPERIENCE
Sorenson CommunicaƟons, Taylorsville, UT 12/2019 –Present Customer Programs Specialist
Acted as a liaison between various departments and customers.
Gathering feedback from all stakeholders to improve program operaƟons is essenƟal.
Kept records organized and current with daily aƩenƟon to updates and maintenance needs via Dynamics 365 and Excel.
Worked with PorƟng, Customer Programs, and Sorenson Database Help to provide tools for customers to meet their communicaƟon needs.
Sorenson CommunicaƟons, Rancho Cucamonga, CA 03/2008 –12/2019 Installer/Trainer
Managed quality control and maintained a high level of customer saƟsfacƟon.
Adjusted or modified equipment to enhance performance or respond to customer requests.
Trained customers on proper operaƟon, maintenance, and safety of newly installed equipment.
Helped customers regarding customer complaints, offered troubleshooƟng issues, and recommendaƟons on resolving issues.
Prepared products for customers by performing calibraƟons, inspecƟons, and adjustments.
Communicated with engineers to reproduce bugs with videophones and all other endpoints.
Recommended, implemented, and monitored prevenƟve and correcƟve acƟons to achieve quality assurance standards.
Contributed to business growth by confirming customer saƟsfacƟon with service and quality.
Produced thorough reports detailing findings and proposed recommendaƟons. EDUCATION & CERTIFICATIONS
LinkedIn Learning Management Courses
Lake Washington InsƟtute of Technology, Kirkland, WA, Mechanics CerƟficate West Valley OccupaƟonal Center, Woodland Hills, CA, A.A. Degree
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