Customer-Focused Retail & Service Professional
Resume:
Brooklynn Edwards
Broken Arrow, OK *****
*********.***@******.***
Work Experience
Cashier
Lowe's Home Improvement-Broken Arrow, OK
March 2025 to August 2025
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic
payments
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing
their inquiries or concerns
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Ensured cleanliness and organization of the checkout area, including bagging items properly and
restocking supplies as needed
Markdown Associate
Marshalls-Broken Arrow, OK
October 2024 to March 2025
• Consistently met or exceeded sales targets by effectively upselling and cross-selling products to
maximize revenue
• Maintained a clean and organized sales floor, ensuring merchandise is properly displayed and stocked
for easy customer access
• Collaborated with team members to achieve store goals through effective communication and
cooperation
• Served as a brand ambassador by actively promoting new products and special promotions to
customers
Daycare Assistant
Jewels place-Tulsa, OK
April 2024 to June 2024
• Assisted in the daily care and supervision of children, ensuring their safety and well-being
• Maintained a clean and organized environment by regularly sanitizing toys, equipment, and play areas
• Collaborated with other daycare staff to create a nurturing and inclusive atmosphere for all children
• Supported lead teachers in implementing lesson plans and educational activities
• Assisted in the preparation of nutritious meals and snacks for children following dietary guidelines
• Managed classroom transitions smoothly by engaging children in interactive games or songs
• Supervised outdoor playtime to ensure a safe environment for active play while promoting gross motor
skills development
Barista
Dunkin’ Donuts-Tulsa, OK
September 2023 to March 2024
• Expertly prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, and
cold brew
• Consistently maintained high standards of quality in every drink made, ensuring customer satisfaction
• Efficiently operated espresso machines, grinders, and other equipment to produce consistent and
delicious coffee drinks
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing
their needs promptly
• Managed inventory levels to ensure an adequate supply of coffee beans, milk, syrups, and other
ingredients
• Maintained cleanliness and organization of the coffee bar area at all times for a pleasant customer
experience
• Handled cash transactions accurately while following company policies regarding cash handling
procedures
• Assisted in the development of standard operating procedures (SOPs) for efficient workflow in the
coffee bar
• Responded effectively to customer complaints or concerns by listening attentively and resolving issues
promptly
Party Host
Bounce USA-Tulsa, OK
March 2022 to July 2023
• Planned and executed memorable birthday parties for children of various ages, ensuring a fun and
engaging experience
• Maintained a safe environment by closely monitoring children's activities and addressing any safety
concerns promptly
• Managed all aspects of party logistics, including venue setup, decorations, activities, and entertainment
• Provided exceptional customer service by promptly responding to inquiries from parents regarding
party details or special requests
• Effectively managed time during parties to ensure that all planned activities were completed within
the allotted timeframe
• Ensured proper setup of audiovisual equipment for music playback or video presentations during parties
Education
12th grade
Broken Arrow High School-Broken Arrow, OK
March 2014 to December 2025
Broken Arrow Highschool Graduate
Skills
• Phone etiquette
• Communication skills
• Customer service
• Cash handling
• Stocking
• Retail sales
• Basic math
• Cash register
Certifications and Licenses
Driver's License
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