Customer Support Operations Specialist - Remote

BRAWN HAMPTON

Fontana, CA 840-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Customer-focused support professional with a background in high-volume service environments, operations, and issue resolution. Experienced in guiding customers through complex situations, de-escalating concerns, and delivering empathetic, solution-driven support. Strong communicator with proven ability to collaborate across teams, document incidents, and improve customer experience processes. Seeking a Customer Support Executive role where I can contribute to customer success and operational excellence.

CORE SKILLS

Customer Support & Issue Resolution • Ticket Handling & Documentation • Conflict De-escalation • Cross-Team Communication • Customer Experience Improvement • Problem Solving & Troubleshooting • Data Entry & Reporting • Retail & Operations Support • Process Awareness & Compliance • Team Collaboration

PROFESSIONAL EXPERIENCE

Remote Data Entry Specialist — Hudson Integrated

2025 – Present

Perform high-volume data entry and system updates while maintaining accuracy and confidentiality. Communicate with team members to resolve discrepancies, track submissions, and support operational workflows. Demonstrate attention to detail, consistency, and strong written communication in remote environments.

Customer Service & Operations Support Specialist

Multiple Roles – Retail, Security & Service Environments 2016 – 2022 Delivered fast, empathetic support to customers in high-traffic environments. Responded to questions, concerns, and service issues with professionalism and urgency. Documented incidents and daily activity clearly for operations and leadership review. Collaborated with teams to resolve problems and improve service workflows. Maintained safety, compliance, and customer satisfaction across multiple locations.

Store Manager — GameStop

2012 – 2022

Managed customer interactions, escalations, and service recovery daily. Trained staff on customer experience standards and communication best practices. Handled high-volume transactions, returns, and issue resolution. Maintained accurate reporting, inventory documentation, and operational records. Store Manager — Plato’s Closet

2007 – 2012

Led day-to-day operations with focus on customer satisfaction and efficiency. Resolved disputes and ensured positive customer experiences. Improved workflows and team productivity through hands-on leadership.

ADDITIONAL STRENGTHS

Empathy-driven communication • Clear documentation • Ability to learn new systems quickly • Process-oriented mindset • Focus on resolution time and customer satisfaction

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