Versatile Customer Service & Operations Professional
Resume:
Nisshay Wilson
Indianapolis, IN *****
*********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Telephone Interviewer
South Carolina
September 2024 to Present
Contact potential respondents and schedule interviews Conduct surveys and interviews using a script
Record answers accurately
Ensure data is collected accurately
Build rapport with respondents
Work independently and manage time effectively
Server
Little River, SC
March 2024 to Present
Serve, host, clean, cook on occasion
Customer Service Representative
Walgreens-Phoenix, AZ
August 2019 to December 2023
Answering customers calls, listening to their problems and needs, and ensuring that those needs and problems are solved and met with a friendly and polite manner. Having knowledge of products and services to best explain in detail about each item or service. Ensuring each customer feels served and want to continue to do business with the company.
Operations Coordinator
SFI Risk Services, LLC-Indianapolis, IN
January 2019 to March 2022
Opened and closed doors (key-holder)
Answer phone calls and write emails
Created a schedule for 20–25 employees
Assisted with payroll
HR roles and duties
Education
Business Administration (Some College)
Ivy Tech Community College-Indianapolis, IN
June 2017 to November 2019
Business (Associate's degree)
Skills
• Zoom
• Quality control
• Host/Hostess
• POS
• Microsoft Powerpoint
• Retail sales
• Janitorial experience
• Time management (10+ years)
• Banquet experience
• Warehouse experience
• Cold Calling (2 years)
• Food Preparation
• Guest services
• Organizational Skills (10+ years)
• Bussing (10+ years)
• Food Service
• Machine operation
• Basic math
• Screen printing
• CRM software
• Food Handling
• Computer skills
• Grocery store
• Upselling (5 years)
• Financial services
• Bartending
• Serving Experience
• Restaurant Experience
• Machine operator experience (4 years)
• Custodial experience
• Interviewing
• Data entry (5 years)
• Kitchen Experience
• Research
• LOTO (5 years)
• Spanish (1 year)
• Cash register
• Customer service (10+ years)
• Windows
• Fact checking
• Manufacturing
• Cleaning
• Serving
• Food safety (10+ years)
• English (10+ years)
• Press operation
• Equipment operator (4 years)
• Computer literacy
• Data analysis skills
• Cash handling (10+ years)
• Communication Skills (5 years)
• Microsoft Office (10+ years)
• Food industry (10+ years)
• Forklift Operator (4 years)
• Laboratory experience
• Call center (2 years)
• Wine knowledge
• Cooking
• Microsoft Word (10+ years)
• Financial sales
• Telemarketing
• Host/hostess experience
• Sales (2 years)
• RF scanner
• Hotel experience
• Hospitality
• Microsoft Excel
• Writing skills
• Transcription
• Phone etiquette
• Work ethic (10+ years)
• Grammar Experience
• Analysis skills
• Leadership
Languages
• English
Certifications and Licenses
Health Insurance License
Life Insurance License
Life & Health Insurance License
Property & Casualty License
Forklift Certification
Pallet Jack Certification
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