Customer-Focused Retail & Admin Professional

Chitara Gunn

********@*****.*** 815-***-****

Address

Bradley

60915

Work experience

Deb Shop Inc Bourbonnais

Sales associate

**/**** – 04/2007

Leveraged strong interpersonal skills to build relationships with customers, resulting in exceeding monthly sales goals by 20%.

Demonstrated excellent product knowledge and provided personalized recommendations to drive upsells and cross-sells, increasing average transaction value by 15%.

Collaborated with team members to create engaging visual displays and merchandise presentations, leading to a 25% increase in store foot traffic.

Utilized CRM software to track customer preferences and buying patterns, allowing for targeted marketing efforts and a 10% growth in repeat business.

Footlocker Bourbonnais

Shift lead

11/2006 – 05/2009

Demonstrated strong leadership skills by effectively delegating tasks to team members and ensuring smooth operation of daily shifts.

Implemented new training procedures for staff members, resulting in improved efficiency and overall performance.

Managed inventory control, reducing waste and optimizing stock levels to meet customer demands.

Oversaw customer service operations, resolving issues promptly and maintaining a high level of satisfaction among patrons.

Walmart supercenter Kankakee

Department manager

01/2008 – 06/2011

Led a team of 20 employees in achieving departmental goals through effective coaching, mentoring, and performance management strategies.

Implemented cost-saving initiatives resulting in a 15% reduction in departmental expenses over the course of one fiscal year.

Developed and executed comprehensive training programs to enhance team members' skills and improve overall departmental productivity.

Collaborated with cross-functional teams to streamline processes, improve communication, and drive continuous improvement within the department.

ATM pluming & site utilities Richton Park

Executive assistant

09/2011 – 09/2020

Managed executive's calendar, scheduling meetings and appointments to maximize efficiency and productivity.

Coordinated travel arrangements, including flights, accommodations, and itineraries, ensuring seamless travel experiences for executive.

Drafted and proofread correspondence, reports, and presentations, maintaining high standards of accuracy and professionalism.

Conducted research and compiled data on industry trends and best practices, providing valuable insights to support executive decision-making.

Pinnacle Bourbonnais

Direct support person

10/2014 – 05/2020

Provided hands-on assistance and support to individuals with disabilities in daily activities, promoting independence and enhancing quality of life.

Developed and implemented individualized care plans, ensuring each person's unique needs and preferences were met effectively.

Collaborated with interdisciplinary team members, including nurses, therapists, and social workers, to coordinate and deliver comprehensive care services.

Monitored and documented clients' progress and changes in behavior, consistently communicating updates and concerns to supervisory staff.

State of IL Dwight

Mental health tech

05/2020

Provided direct care and support to individuals with mental health challenges in a residential treatment facility.

Assisted in developing and implementing treatment plans under the supervision of licensed mental health professionals.

Monitored and documented client behavior and progress towards treatment goals.

Facilitated therapeutic groups and activities to promote emotional regulation and coping skills.

Von Maur Orland park

Department manager

04/2024 – present

Led a team of 30 sales associates, which resulted in a 25% increase in monthly sales and improved overall customer satisfaction ratings. By fostering a supportive environment and providing regular training, I helped the team reach their goals more effectively.

Implemented a new inventory management system that streamlined stock replenishment and reduced overstock by 15%. This change not only minimized costs but also ensured that our best-selling items were always available for customers.

Developed engaging visual merchandising displays that attracted more foot traffic and contributed to a 20% boost in impulse purchases. By creatively showcasing products, I enhanced the shopping experience, making it more appealing for our customers.

Collaborated with the human resources team to design and execute a staff training program, which improved employee retention rates by 30%. This initiative helped create a more knowledgeable and committed workforce, ultimately benefiting the store’s performance.

Education

Kankakee High School

Skills

Skills

Strong interpersonal skills

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