Administrative Professional with 27+ Years Experience

Gigi Garcia

303-***-**** (cell) •****.*********@*****.***

SUMMARY OF QUALIFICATIONS:

Highly organized and detail oriented with over 27 years’ experience in providing methodical and proficient administrative and technical support to staff.

Dedicated and focused; attention to detail; complete multiple tasks and follow through to achieve project goals.

Independent and self-motivated professional with exceptional research and writing skills; able to cultivate positive relationships with customers and colleagues at all organizational levels.

Computer skills: 2021MS Word, Excel, PowerPoint, Access, Visio, GroupWise/Outlook, Oracle, QuickBooks, isolved, Salesforce, Prism, HRIS systems, Monday, Tekion, CCCone, Onboard Scheduler, Rentcafe, Yardi

State of Colorado Public Notary

20 years retail experience

PROFESSIONAL EXPERIENCE:

NFC Amenity-Denver, CO

Luxury Concierge/Hospitality-April 2025 to present

Providing superior customer service to residents by managing front desk operations

Handling packages and deliveries

Controlling access

Coordinating maintenance

Answering questions and assisting with requests like reservations, transportation, and local recommendations to create a secure and welcoming environment.

Assisting leasing when needed with administrative tasks

Celebration Chevrolet-Aurora, CO

Office Administrator-April 2024-April 2025

Managing the administrative and operational tasks for auto body shop

Heavy front facing with customers, adjustor and insurance clients

Managing invoicing calculations, labor/mechanical rates and submitting insurance supplements

Ensure smooth workflow, efficient customer service

Proper financial management

Scheduling, CRM systems, digital payments

Prepares final billing for completed repair orders

A/R for body work, insurance, customer payments

Curavistas Highline Assisted Living-Denver, CO

Concierge and Server-06/2019 to October 2024

Attend to guests', staff and family needs and ensure stellar services with confidence, patience, and helpful attitude

Greeting guests/customersand managed guest/customer complaints

Perform basic administrative/secretarial/reception duties-front desk

Arranging transportation and excursions upon visitor request

Serving daily meals, set and reset table communicate orders, cook, clean kitchen and dining room, folding silverware

Communicate allergies to kitchen staff, seat residents, bus table and run food

Obsidian HR-Denver, CO

Benefits Specialist/Human Resource Assistant-1/2022 to 2/2024

Extensive customer service, phones, daily Zoom meetings with vendors, brokers, clients and employees

Ensured the accuracy of all benefit enrollment in the HRIS system

Assisted with new hire orientations and onboarding, I-9’s

Performed qualify audits and quality checks of benefit related data-weekly terminations and new hire reporting

Assisted employees regarding benefit claims STD, LTD, WC and benefit plan changes

Assisted with qualifying life events and benefit enrollments, which affected payroll calculations

Administered open enrollments for Spanish speaking clients

Responded to benefit inquiries from vendors, clients, employees, management regarding plan provisions, benefits enrollments, status changes and other benefit related questions

Administered COBRA enrollments, plan changes, benefits and contribution amounts

COBRA client reporting, terminations and COBRA payments

All Star Glass-Englewood, CO

Human Resource Manager and Payroll Administrator-8/2019 to1/2022

HR Manager-Enhanced the organization’s human resources policies and procedures by planning, implementing and evaluating employee relations and human resource policies, programs, benefits, cost analysis and practices

Maintained the work structure by updating job requirements, job descriptions for all positions

Onboarding new employees, explaining benefits, open enrollment, yearly benefits review and smooth exit transitions

Fleet management of company trucks, plates, renewals, tickets and repairs

Year-end insurance and benefit renewals and Vacation and sick accruals and calculations

Tax payments, bookkeeping, tax deductions, garnishments, child support orders, benefits deductions

Unemployment records, appeals, hearings according to local, state &federal laws

Payroll Administrator-Processed ADP weekly payroll

Maintained employee database regarding salary, bonuses and pay

Lakeshore-Denver, CO

Executive Assistant/Contractor

2/2018-8/2019

Responsibilities-

Executive administrative duties A/P, A/R, typing memos and correspondence, customer service, phones

Human resources duties

Payroll and other duties as assigned

Rocky Mountain Conference-United Church of Christ- Denver, CO

Executive Administrator

1/2017-1/2018

Responsibilities-

Received, processed, deposited cash, checks and credit cards reconciliation, managed relationship with bookkeeper

Generated monthly actual to budget variance reports, research variances and provide support to finance team

Provided technical and administrative assistance to staff, colleagues and local churches

Coordinated building property maintenance, management and landlord responsibilities

Coordinated registrations for conference meetings, camps and events

Administration & Organization:

Extensive level of professional and administrative support to the director, training staff

Handled confidential and sensitive information pertaining to HIPPA, employee data and sensitive records

Interpreted basic rules, statutes,regulations, policies, precedents, guidelines and implement into daily duties

Coordinated and set up conference calls, various meetings, special events and made travel arrangements for staff

Managed& coordinate state fleet cars for the division staff -registration, maintenance, repairs, and mileage

Managed over 10 calendars for the director, supervisor, staff, training rooms and conference rooms

Created effective organizational and filing systems, resulting in easy access to critical information

Financial Management

Extensive accounts payable and receivable, ADP and iSolve payroll andMonthly budget audits and reconciliations

Travel coordinator to division and upper management

A/R and A/P schedules

Per diem reimbursements, purchase authorization, budget tracking

Communication & Relations:

Assist numerous customers with in-person inquiries pertaining to various training topics, issues, incidents and explanations of Statewide training procedures

Acted as liaison and maintained open lines of communication among executive staff, training staff, customers, other State agencies, local agencies, accounting and administrative staff

EDUCATION:

Bachelor’s degree in human resources in progress-2026

Metropolitan State University-Denver, CO

Office Specialist Certificate-CCD Technical Education Center-12/1995

CERTIFICATIONS:

Federal Emergency Management Agency (FEMA) certified in the Incident Command Systems Series (ICS) 100, 200, 300, 400, 700, 800, 775, FEMA Supply Unit Leader, FEMA Professional Development Series (seven courses)

Franklin Covey-Project Management Essentials for the Unofficial Manager

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