Associate 2

Jennifer M Robinson

Operations Specialist

Quincy, MA 02169 857-***-**** ***********@*******.*** PROFESSIONAL PROFILE

Detail-oriented administrative professional with expertise in reviewing financial data for accuracy and compliance. Skilled in identifying potential data risks and collaborating cross-functionally to develop effective solutions. Recognized for strong organizational abilities, follow-through, and exceptional communication skills. Adept at thriving in fast-paced environments while ensuring precision and efficiency.

Core Competencies:

• Financial Data Analysis & Compliance – Ensuring accuracy in financial transactions, monitoring systems, and adhering to compliance regulations.

• Risk Identification & Resolution – Recognizing potential data risks and system issues, implementing corrective actions, and maintaining operational integrity.

• Process Improvement & Documentation – Developing and documenting standardized procedures to enhance department efficiency and streamline workflows.

• Cross-Functional Collaboration – Partnering with auditors, brokers, and internal teams to ensure clarity, compliance, and effective decision-making.

• Reconciliation & Reporting – Conducting daily reconciliation checks, generating financial reports, and ensuring accuracy in deposits and withdrawals.

WORK EXPERIENCE

STATE STREET CORPORATION, Quincy, MA 1996 – Present Operations Specialist – Associate II (2018 – 2025)

• Ensured data accuracy and compliance by actively monitoring various systems and identifying discrepancies.

• Generated and analyzed daily financial reports to track deposits and withdrawals for six to eight brokers, supporting informed decision-making.

• Provided timely and accurate responses to broker inquiries via email and instant messaging, ensuring clarity on standard procedure (SPO) trades.

• Reviewed and approved SPO forms submitted by team members, maintaining adherence to company policies and regulatory standards.

Securities Processor – Associate II (1996 – 2017)

• Processed manual instructions into unit systems, ensuring strict adherence to procedures and deadlines.

• Monitored transaction flow through various system functions at designated intervals to maintain operational efficiency.

• Identified and resolved potential or actual system issues, ensuring seamless processing and minimal disruptions.

• Completed daily reconciliation checks with accuracy and timeliness, supporting financial integrity.

• Retrieved, recorded, and distributed incoming and outgoing SWIFT messages in compliance with unit procedures.

• Oversaw fax communications, ensuring all incoming faxes were received, documented, and processed according to established protocols.

EDUCATIONAL LOAN SERVICES, INC., Braintree, MA 1992 – 1995 Data Entry Operator

• Processed and verified student loan data and various departmental forms, ensuring accuracy and compliance.

• Developed and documented standardized procedures, creating a comprehensive guide to enhance department efficiency.

• Collaborated with auditors by providing detailed insights into departmental procedures and data processing workflows, ensuring transparency and compliance.

EDUCATION

Associates Degree, Science of Business, QUINCY COLLEGE, Quincy, MA 1999

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