Administrative Support Specialist (Remote)

QUIANNE WILSON

**** *** ***, ********, ** *****. 916-***-**** *********@*****.***

OBJECTIVE

To obtain an office administrative assistant position. EXPERIENCE

Customer Service Representative

Tele Direct Sacramento, CA Nov 2018 – Feb 2019

● Customer service for multiple entities handled 50+ customer interactions daily.

● Data entry that included customer’s identifying information and call logs

● Securely handled customer account information

● Experience with setting up and operating telecommunication equipment and

● software.

●

Cashier

DD’s Discount Sacramento, CA May 2022 – May 2023

● Oversight of daily operations and employees

● Drawer cash outs, bank deposits, and EOS operations

● Human resources duties that included staffing and scheduling

● Inventory and merchandising

● Scheduling and Interviewing

Customer Service Representative

Teleperformance Sacramento, CA May 2019 – May 2022

● Promptly handled an average of 80 customer inquiries per day with a 96% customer satisfaction rate

● Data entry that included customer’s identifying information and call logs

● Securely handled customer account information

EDUCATION

High School Diploma

COMMUNICATION

Consistently received positive feedback on quality assurance reviews at Teleperformance. REFERENCES

Laurianne Wills, Family Development Specialist

Health Connect America 470-***-****.

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