Dedicated Remote Customer Service Specialist with 18 Years' Healthcare
Resume:
LESA
SHRADER
************@*****.***
Maricopa, AZ 85138
Dedicated customer service expert with 18 years of experience in remote environments. Skilled in managing client communications and ensuring thorough documentation for optimal service delivery. Extensive background in healthcare and banking, improving customer experiences through proactive problem-solving and attentive service.
SUMMARY
SKILLS
• Empathy
• Problem-Solving
• Time Management
• Active Listening
• Technical Proficiency
• Patience
• Multitasking Ability
• Attention to Detail
• Communication Skills
Miami Valley Medical School
Dayton, OH • 01/2004
Certificate: Nursing Assistance
Stratford Career Institute
St. Albans, VT • 03/2001
Certificate: Computer and
Information Sciences
EDUCATION
Chandler postacute and Rehab - Medical secretary
Chandler, Arizona • 12/2022 - Current
Graceworks - Resident Care Technician
Dayton, OH • 01/2004 - 04/2021
Bank One - Bank Teller
Dayton, OH • 10/1998 - 01/2000
WORK EXPERIENCE
I scan and file all medical records set up appointments for residence interact with all transportation. People. I fax type up referrals for patients. I answered the phone and send the call to the appropriate extension.
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Provided high-quality patient care by assessing and addressing physical, psychological, and educational needs.
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Monitored and recorded patient vital signs, relaying significant changes to nursing staff or physicians.
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Documented patient intake, dietary requirements, and assisted with feeding and health monitoring.
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Administered prescribed medications and communicated patient status updates to the interdisciplinary care team.
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Provided exceptional customer service by assisting with various banking operations, such as account openings and ATM usage.
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Processed specialized service requests, including check orders and stop payment transactions, to enhance customer satisfaction.
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Enhanced expertise in banking products and services through active participation in internal training sessions and workshops.
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