Client Support Specialist with 10+ Years Experience

CATHERINE ANN CARLSON

Client Support Specialist

Ponte Vedra, Florida • 612-***-****

******************@*****.***

SUMMARY

Customer service professional with 10+ years of experience supporting clients in healthcare and education. Strong communicator skilled in resolving issues and delivering an exceptional customer experience. Recognized for empathy, attention to detail, and building lasting customer relationships.

SKILLS

●Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, OneNote, Teams)

●HubSpot CRM

●Salesforce CRM

●CampusVue

●Collaboration

●Adaptability

●Teamwork

●Problem Solving

●Active Listening

●Public Speaking

EXPERIENCE

FitPeo — Client Support Specialist

Oct 2023 – Dec 2025 Remote

- Utilized active listening to understand client needs, leading to 95% satisfaction scores.

- Collaborated with IT and Operations reducing onboarding time by 30%.

- Negotiated vendor relationships saving the company 35% annually.

- Consolidated carrier options to guarantee the lowest possible shipping rates.

Caregiver —

Apr 2020 - Sep 2023 - Intentional break to care for family member

Institute of Production and Recording (IPR) - Admissions Representative

Aug 2015 - Dec 2019 Minneapolis, MN

- Counseled prospective students on admissions requirements and processes.

- Conducted (8-10) interviews per week.

- Onboarded approximately 100 students annually.

- Achieved a 15% increase in retention by meeting with new students each quarter.

- Created an admissions newsletter to increase student involvement and provide updates on financial aid and college events.

EDUCATION

Iowa Central Community College

McConnell Travel School

CERTIFICATIONS

Customer Communication • Email Etiquette • Mental Health Awareness • Project Management 101 • Financial Aid/Benefits Training

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