Dynamic Hospitality Professional with Reservations Expertise

Evelyn Villegas

832-***-**** ****************@*****.*** Houston, TX 77086

SUMMARY

Dynamic hospitality professional with extensive experience at Benihana, excelling in customer service and reservation management. Proven ability to enhance guest experiences through effective table management and team collaboration. Skilled in cash handling and maintaining food safety standards, consistently ensuring a welcoming atmosphere and high satisfaction levels. Cheerful Hostess knowledgeable about greeting, seating and guiding guests to tables at busy restaurant. Skilled at scheduling dining reservations and addressing guest requests and complaints. Energetic and punctual individual committed to highest quality of service. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. SKILLS

Reservation management

Cash handling

Customer service

Table management

Dining area inspection

Team collaboration

Food safety

Food allergy awareness

Greet guests

Guest greeting and seating

Customer follow-up

Team player mentality

Event planning

POS system operation

Cleaning and sanitation

EXPERIENCE

Host, Sushi on Post Oak, February 2024-September 2024 Houston, TX

Contributed to team efforts by accomplishing related tasks as needed. Assisted servers in seating guests by escorting them to their tables. Took reservations over phone and in person.

Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.

Took reservations from patrons by phone or online. Accepted payments from guests for dine-in and take-out foods. Helped service staff handle demand by distributing food and beverages. Supervised activities of dining room staff to maintain service levels and support guest needs. Inspected dining and serving areas for cleanliness and proper setup. Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Managed guest expectations by relaying information regarding hours, wait times, and specials.

Escorted guests to seating area, furnished menus and highlighted daily specials. Performed regular restroom checks to restock supplies and handle minor cleaning. Communicated with servers about new tables, changes in food availability and customer comments.

Took beverage orders and served drinks during peak meal times. Checked dining and serving areas to verify proper cleanliness and readiness for guests. Stayed attentive to server availability and table turnover to quickly seat guests. Server, Uncle Julios, August 2023-December 2023

Houston, TX

Handled money transactions accurately while following company procedures for handling cash payments.

Provided excellent customer service to ensure satisfaction. Assisted in training new servers.

Ensured that each guest was served courteously, quickly, and efficiently. Took orders from customers accurately and in a timely manner. Followed health safety guidelines when preparing and serving food products. Performed opening and closing duties such as setting up the dining area, restocking supplies. Checked food before serving it to customers.

Upheld high standards of sanitation in accordance with health department regulations. Delivered food orders promptly and courteously.

Greeted guests and provided menus.

Monitored dining room for cleanliness and proper set-up at all times. Stayed informed about daily specials, new menu items, promotions. Prepared drinks according to standard recipes.

Food Runner, Studio Movie Grill City Centre, June 2023-August 2023 Houston, TX

Performed daily pre-shift side work duties such as restocking supplies, polishing silverware. Ensured compliance with health code regulations related to food storage temperatures. Ensured that all orders were correct before leaving the kitchen area. Maintained supplies such as napkins, silverware, glassware and plates throughout shift. Checked all dishes before delivering them to ensure quality standards were met. Organized food orders and ensured accuracy of items served to customers. Provided assistance with clearing plates from tables after meals were completed. Assisted servers in setting up tables for guests.

Resolved customer complaints quickly and efficiently while adhering to company policies. Delivered food to guests in a timely manner while following safety protocols. Followed proper sanitation guidelines when handling food products. Host, Texas Roadhouse, January 2023-May 2023

Houston, TX

Contributed to team efforts by accomplishing related tasks as needed. Assisted servers in seating guests by escorting them to their tables. Took reservations over phone and in person.

Resolved conflicts between customers when necessary. Maintained cleanliness of lobby area, including wiping down tables and chairs. Provided customers with accurate wait times and monitored waiting list. Assisted other departments when needed such as bussing tables or delivering food orders. Host, Benihana, January 2022-December 2022

Houston, TX

Contributed to team efforts by accomplishing related tasks as needed. Assisted servers in seating guests by escorting them to their tables. Provided excellent customer service by anticipating customer needs. Served as point-of-contact for resolving guest complaints or special requests. Greeted guests upon arrival and provided them with menus. Inspected dining areas for any damages or defects. Managed incoming calls during busy shifts.

Took reservations over phone and in person.

EDUCATION AND TRAINING

High School Diploma

Mayde Creek High School, Houston, TX May 2023

LANGUAGES

Spanish:

Native/ Bilingual

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