Customer-Focused Communications and Sales Professional

Clint Shultz

****************@*****.*** 215-***-**** BS Communications CUP Clarion, PA

Dedicated customer service professional with a strong background in hospitality, and sales. Proven track record of delivering exceptional customer experiences, driving sales growth, and leading teams to success. Demonstrates outstanding interpersonal skills, problem-solving abilities, and adaptability in fast-paced environments.

Customer Service Sales Representative

Franklin Menezes Rep Florida March 2019 - Current

• Delivered excellent customer service by understanding customer needs and providing tailored solutions.

• Managed customer accounts, ensuring accurate documentation of all interactions and sales activities.

• Maintained a high level of professionalism while handling multiple tasks and priorities in a fast-paced environment.

• Consistently met and exceeded sales targets, driving customer satisfaction and loyalty. Server

DATZ Tampa, FL April 2019 – March 2023 (location closed)

• Provided top-tier service in a fast-paced, high-volume dining environment, ensuring an exceptional guest experience.

• Demonstrated extensive knowledge of menu offerings, upselling beverages and food pairings to maximize sales.

• Mentored and trained new servers, ensuring smooth onboarding and adherence to service standards.

• Adhered to safety protocols and company guidelines, maintaining a clean and safe environment for staff and guests.

Customer Service Representative

Comcast Voorhees, NJ August 2016 – March 2019

• Addressed customer inquiries and technical issues via phone, email, and chat in a timely and professional manner.

• Actively listened to customers, troubleshooting issues and providing solutions to ensure satisfaction.

• Exceeded company performance metrics, including customer satisfaction, sales quotas, and service level targets.

• Collaborated with team members to develop and execute effective sales strategies. Department Manager

Burberry Philadelphia, PA May 2012 – January 2016 (location closed)

• Led sales operations, driving product sales and implementing strategies to reduce losses.

• Optimized sales by redistributing underperforming products across different regions.

• Achieved a 100% score on secret shop evaluations, demonstrating exceptional leadership and sales abilities.

Executive Assistant

Dr. Kimmelman and Rice Dental Practice Philadelphia, PA March 2009 – October 2012

• Managed medical personnel schedules, coordinated appointments, and handled patient billing and claims.

• Negotiated payments with insurance carriers and processed payments, ensuring accuracy and efficiency.

• Utilized Carestream Billing Software to streamline office operations and improve workflow.

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