Operations-Driven Customer Service Professional

Dylan Mamer

Reno, NV ***** +1-702-***-**** ************@*****.*** LinkedIn:

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Willing to Relocate: Yes

Professional Summary

Dedicated and versatile professional with nearly a decade of experience across customer service, office administration, and flight operations. Proven track record in managing front desk operations, handling financial transactions, and delivering superior service in high-paced environments. Known for strong multitasking abilities, attention to detail, and adaptability across diverse industries including aviation, hospitality, and healthcare.

Professional Experience

• Communicated with clients and carriers to resolve issues quickly and maintain high satisfaction.

• Monitored driver schedules, compliance, and load tracking to maintain service reliability.

• Supervised and supported dispatch team members to ensure smooth daily operations.

• Coordinated and assigned transportation routes to optimize efficiency and meet client deadlines. Lead Dispatcher Silk Dispatch LLC January 2018 – August 2025 Flight Attendant Cirrus Aviation Services, Las Vegas, NV April 2016 – March 2025

• Delivered exceptional in-flight service, ensuring passenger comfort and safety on private charter flights.

• Conducted safety demonstrations and emergency procedure briefings.

• Managed VIP client needs with discretion and professionalism, enhancing customer satisfaction. Assistant Manager & Receptionist GSD LLC, Reno, NV January 2012 – March 2025

• Oversaw daily office operations, scheduling, and client correspondence.

• Supported management in administrative tasks, budgeting, and staffing.

• Strengthened customer relationships through attentive front desk service and issue resolution. Office Administrator US Professional Services, McCarran, NV June 2017 – September 2023

• Managed administrative workflows, data entry, and document preparation.

• Coordinated meetings, maintained records, and improved filing systems for operational efficiency. Cage Cashier Red Rock Casino, Las Vegas, NV January 2019 – February 2022

• Served as the lead cashier, handling large cash transactions and balancing tills.

• Maintained compliance with gaming regulations and internal controls.

• Trained and supervised junior cashiers to ensure accurate and secure operations. Dietary Aide Montevista Hospital, Las Vegas, NV January 2015 – January 2021

• Prepared and delivered meals to patients in alignment with dietary restrictions.

• Collaborated with medical staff to ensure quality patient care and satisfaction. Resource Planning Analyst Southern Nevada Water Authority, Las Vegas, NV April 2016 – April 2019

• Analyzed resource data and assisted in developing planning reports.

• Supported senior analysts with data collection, reporting, and compliance tracking. Office Admin/Assistant S.R. Freeman, Kings Beach, CA March 2013 – June 2017

• Assisted in administrative tasks, procurement, and inventory management in a construction setting.

• Handled client inquiries and coordinated scheduling of services. Education

High School Diploma

Palo Verde High School, Las Vegas, NV Graduated: August 2018 Skills

Customer Service & Communication, Office Administration & Data Entry, Cash Handling & Financial Transactions, Microsoft Office (Word, Excel, Outlook), Inventory Control & Materials Handling, Social Media Management, Bilingual Communication, Supervisory & Training Experience, Basic Math & Cashiering, Scheduling & Front Desk Operations, Residential Construction & Warehouse Operations, Animal Care & Pet Handling, Caregiving & Senior Care, Merchandising & Sales, Hospital & Laboratory Experience

Certifications

CPR Certified

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