Customer Service & Operations Leader with Leadership Skills

Jailene Medina

Email: ***********@******.*** Phone: 917-***-****

Professional Summary

Dedicated and results-driven professional with experience in customer service, retail operations, and restaurant management. Currently pursuing an Associate Degree in Psychology, with strong interests in leadership, communication, and human behavior. Proven ability to perform effectively under pressure, manage multiple responsibilities, and utilize computerized systems to track performance, finances, and operational outcomes. Education

High School Diploma

Associate Degree in Psychology — In Progress

Certifications

ServSafe Food Protection Certification

Work Experience

Metro Lagoon — Seasonal Employee (May 2024 – July 2024)

• Provided high-quality customer service to guests in VIP and general admission areas

• Managed food and beverage service during peak attendance periods

• Assisted guests with premium seating rentals and facility amenities

• Promoted activities, events, and upgrades to enhance guest experience

• Worked in retail and concessions selling apparel, gift items, and food

• Handled cash and electronic transactions accurately

• Resolved guest concerns professionally

• Maintained cleanliness, organization, and safety standards Sun City McDonald’s — Manager (July 2024 – Present)

• Oversee daily shift operations while meeting company time and service goals

• Work effectively under pressure during high-volume peak hours

• Manage cash handling including register audits, safe counts, and deposits

• Track labor, sales, and waste through computerized systems

• Calculate shift goals and evaluate outcomes to improve performance

• Train and mentor managers and crew members

• Cross-train employees to ensure operational coverage

• Ensure ServSafe, sanitation, and health code compliance

• Promote company deals and mobile app usage

• Resolve customer complaints professionally

Skills

• Leadership & Team Development

• Customer Service Excellence

• Conflict Resolution

• Computer & POS System Proficiency

• Financial Accuracy & Cash Handling

• Ability to Work Under Pressure

• Time Management & Multitasking

• Communication & Interpersonal Skills

• Attention to Detail

• Adaptability

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