Customer Service Professional with Strong Client Focus

Portland, Texas ***** 1-361-***-**** *******************@*****.***

CHRISTINA ADKINS

Cultivated exceptional customer service experiences over 10 years across diverse roles, emphasizing client satisfaction.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

SUMMARY

SKILLS ● Customer service ● Time management

● Strong work ethic ● Highly dependable

● Strong communication skills ● Strong problem solver

● Commitment to quality and service ● Achieved high customer satisfaction ratings Demonstrated commitment to

understanding client needs

● Modified plans to accommodate changing

conditions and priorities.

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● Microsoft office proficiency ● Meticulous attention to detail

● Fast learner

PERSONAL ASSISTANT 01/2022 to Current

Self Employed Services, Portland, TX

BOOKKEEPER 01/2019 to 01/2022

N.A.Stephen, Portland, TX

WORK EXPERIENCE

Responded to client inquiries with a focus on delivering superior service and enriching customer experience.

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Led initiatives to enhance client service experiences through personalized support strategies.

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Improved time management of the executive through effective prioritization and organization of tasks.

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● Used discretion when handling confidential information. Monitored expenses closely, maintaining an organized filing system for easy access to financial records.

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Managed client interactions to ensure high levels of satisfaction among a diverse customer base.

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Managed accounts payable and receivable, ensuring accuracy and timely processing of transactions.

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HOME HEALTH PROVIDER 02/2012 to 01/2019

CHRISTY'S HOME HEALTH SERVICES, PORTLAND, TEXAS

ACCOUNTING ASSISTANT 01/2003 to 01/2012

N.A.STEPHEN, CORPUS CHRISTI, TEXAS

Reconciled bank statements monthly, identifying discrepancies and implementing corrective measures.

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● Prepared financial reports, summarizing income and expenses for stakeholder review. Utilized accounting software to streamline bookkeeping processes, enhancing efficiency and data accuracy.

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Provided comprehensive care and support for patients, ensuring their health and wellness needs were met.

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Managed accounts payable and receivable operations, contributing to streamlined financial processes.

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● Utilized strong customer service skills to facilitate effective communication with clients. Assisted in month-end closing activities, contributing to timely financial reporting and reconciliation.

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Maintained financial records using accounting software, ensuring up-to-date information for audits and reviews.

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Fort Hays State University, Hays, KS

No Degree, Physiology

RODGERS STATE UNIVERSITY, Claremore, OKLAHOMA

Associate of Applied Science, General Studies

Completed coursework in various subjects, building a foundation for further education and professional development.

EDUCATION

CERTIFICATIONS Patient Care Technician

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