Lodge Operations Manager Zanzibar Expertise

Thomas Alan Ogango Omulo

n +254-***-****** )n ************@*****.*** n Kenyan 46 Years Old

Luxury Boutique Lodge & Safari Camp Operations Manager 20+ Years in Premium Hospitality

Dynamic hospitality professional with over 20 years’ leadership experience managing luxury boutique lodges and safari camps across East Africa. Specializes in operational excellence, guest satisfaction, staff development, and sustainable lodge management. Recognized for delivering high-end, culturally authentic guest experiences and developing strong, motivated teams. Deeply connected to African communities, particularly the Maasai, fostering inclusive, respectful, and community-oriented hospitality operations.

Education & Certifications

• Postgraduate Diploma – Hotel & Hospitality Management

• KNQF Level 7 – Master Craft Person I (Equivalent to a Bachelor’s Degree)

• Game Lodge Management – Wilderness Safaris, South Africa

• Certified Hospitality Supervisor (CHS) – AHLEI, USA

• TOEFL – May 2005

• Exchange Student (Germany, Au Pair Program) – 2003–2004

• Associate Member – Association of Business Executives (ABE), UK Professional Experience

Camp Manager – Offbeat Ndoto, Maasai Mara, Kenya Feb 2020 – Present

• Lead overall operations for a high-end boutique safari camp, ensuring world-class guest experiences and seamless service delivery.

• Supervise and mentor a multidisciplinary team to maintain the highest standards of hospitality and professionalism.

• Drive staff training, performance development, and cross-functional teamwork initiatives.

• Oversee financial performance, cost management, and sustainability-focused operations.

• Maintain strong relationships with Maasai community partners and promote local engagement initiatives.

Lodge Manager – Buhoma Lodge, Exclusive Camps & Lodges, Uganda Jan 2018 – Jan 2020

• Managed day-to-day operations at an award-winning boutique lodge near Bwindi Impenetrable Forest.

• Strengthened guest service standards, reservation systems, and operational procedures.

• Enhanced team morale and service consistency through active leadership and training. Lodge Manager – African Forest Lodges (Pre-Opening), Kenya Apr 2014 – Apr 2017

• Directed pre-opening activities and full operational setup for a new boutique lodge.

• Managed vendor relations, procurement, and implementation of hospitality systems.

• Integrated sustainability and community engagement principles into core operations. Food & Beverage Manager – Marasa Africa Hotels & Resorts, Uganda Sept 2012 – Mar 2014

• Oversaw F&B; operations across a portfolio of luxury lodges and resorts.

• Improved dining experience quality, standardized service delivery, and introduced cost control frameworks.

• Conducted structured training for culinary and service teams to meet global hospitality benchmarks. Food & Beverage Manager – Uganda Golf Club, Kampala Jun 2008 – Aug 2012

• Managed all F&B; operations and events for an elite membership club.

• Delivered exceptional service quality for VIP guests and corporate functions.

• Led team training, menu innovation, and service refinement initiatives. Key Competencies

• Safari Camp & Boutique Lodge Management

• Guest Experience & Service Excellence

• Team Leadership & Staff Development

• Operational & Financial Oversight

• Food & Beverage Standards & Quality Assurance

• Sustainable Tourism & Community Engagement

Languages

• English – Fluent

• Swahili – Fluent

• German – Conversational

References

Available upon request

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