Versatile Content QA Specialist and Communications Professional
Resume:
Shane Schambach
*********@******.***
OVERALL PROFESSIONAL SUMMARY
Educated and accomplished business professional with strong software, linguistic, administrative, analytical and quantitative skills. Distinguished record and experience in the Business Administration, Customer Service, Sales and Marketing, and Technical Writing/Editing fields of industry, supported by corporate accountability in Project Management and Financial Analysis executed in a range of organizations
PROFILE AND QUALIFICATIONS
Results-driven professional who ‘gets the job done’
Strong communication skills and keen attention to detail
Able to perform redundant tasks quickly and accurately
Sense of responsibility, initiative and high quality work standards
Ability to prioritize and multitask to meet multiple, recurring workflow requirements
Good problem-solving, diagnosis, and troubleshooting skills
Flexibility to adapt in a rapidly changing environment
Ability to work independently and within a team
3 years of technical support experience in online industry as a Content Reviewer/Quality Control Specialist
Understanding of search engine advertisement
Experience in Content writing
SOFTWARE SKILLS
Familiarity with Google Suite (mainly Google Sheets and Google Docs)
Proficient in Microsoft Suite (Word, PowerPoint, Excel, Publisher), InDesign, Illustrator, Quickbooks
Fast learner and very adaptive to the implementation and use of new software programs
LINGUISTIC SKILLS
Spanish - Native level
English - Near-native level
Italian - Excellent level
French - Conversational level
Portuguese - Basic understanding
German - Very basic understanding
PROFESSIONAL EXPERIENCE
Vaco LLC
Senior Content Reviewer/ Quality Control Specialist
02/25/23 - present
Duties and Responsibilities:
Oversee content previously reviewed by raters which is servable over Google’s network and viewable by users and advertisers
Review and analyze a target number of content previously reviewed by raters based on a set of internal policy guidelines
Identify areas for improvement or creating strategies to reach goals and analyzing content and topics for effective quality assurance
Ensure the integrity of Google’s products and services offered to advertisers
Consistently meet team's daily targets
Demonstrate critical thinking and attention to detail to review content against existing policies
Provide suggestions to improve processes and workflows
Support urgent or sensitive requests for projects while collaborating with cross-functional teams
Tech Firefly LLC
Content Reviewer/Quality Control Analyst
03/21 - 02/25/23
Duties and Responsibilities:
Review content which is servable over Google’s ad network that is viewable by users and advertisers
Review and analyze a target number of content based on a set of internal policy guidelines
Ensure the integrity of Google’s products and services offered to advertisers
Consistently meet team's daily targets
Demonstrate critical thinking and attention to detail to review content against existing policies
Ricoh USA
Senior On-Site Services Specialist
07/2015 - 03/2021
Duties and Responsibilities:
Office duties relevant to Reception/Front Desk Management at a big pharmaceutical corporation
Answering and redirecting incoming phone calls to appropriate personnel
Greeting visitors/ clients, vendors and consultants upon arrival to the premises and contacting appropriate personnel to escort them, while preparing name tags for them
Notifying appropriate personnel of incoming mail and deliveries
Filing and updating contact information of existing and former staff on company’s directory
Assisting in the preparation of badges and name plates for new staff members
Adhering and complying to company’s ethical and safety standards
Upkeep of Lobby and Reception area
Ordering office supplies needed at the Front Desk
Other relevant office duties (photocopying/faxing/e-mailing)
Assisting in the production of copy, scan, and print requests from clients at law firm
Shipping and receiving all incoming and outgoing mail deliveries
Quality control of all finished production
Hospitality/catering for scheduled meetings and appointments at conference rooms
Assisting in the order of office supplies
Upkeep of kitchen area/pantry room
Shooting Stars Productions
Data Entry Specialist/Payment Processor
09/2012 - 07/2015
Duties and Responsibilities:
Retrieving and processing payments from clients and tallying clients’ check payments
Confirming payments are accurate and in order, while pointing any discrepancies
EDUCATION
San Francisco State University, College of Humanities
06/2012
Certificate in Technical and Professional Writing
San Francisco State University, College of Humanities
05/2007
M.A. (Master of Arts) in Italian Language and Literature
University of Nebraska at Kearney, College of Business and Technology
12/1999
B.A. (Bachelor of Arts) in Business Administration/Finance
Minor in French
FURTHER RELEVANT TRAINING
Software Testing Trainee
The Specialists’ Guild
San Francisco, CA
Optimal Sales Skills Trainee
California Bank & Trust
Oakland, CA
AWARDS AND RECOGNITIONS
Top UPT (Units Per Transaction) Score for highest sales revenue output at company’s flagship outlet
Levi Strauss & Co.
San Francisco, CA
Dean’s List/Honor Roll in recognition for stellar academic achievement for the Fall of 1997 semester
University of Nebraska
Kearney, NE
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