Front Desk Manager with Healthcare Focus
Resume:
ALEXIS
CARAFFA
Front Desk Manager
ALEXIS CARAFFA
EDUCATION
Hilliard Davidson High School
Honor Roll High School Student
Scholar High School Athlete
WORK EXPERIENCE
Spine Pain Center - Front Desk Manager
November 25 ~ Current
* Working with insurance.
* Scheduling & answering phones.
* Medical records/bills/documents provided to lawyers and/or insurance companies
for personal injury cases.
+ Filing
CONTACT
PHONE:
EMAIL:
*************@*****.***
> Wicked Tuna - Server/Waitress
March 23 ~ Nov ‘25
* Provided attentive service by accurately taking food and drink orders and
HOBBIES addressing food allergies and sensitivities.
+ Oversaw restaurant closing duties, ensuring all end-of-day procedures were
completed accurately and efficiently
+ Trained and mentored new employees to ensure adherence to service standards
and procedures
Cooking
Traveling
Northwest Eye Surgeons - Ophthalmic Technician
January 21 — February ‘23
* Escorted patients and documented medical histories; performed preliminary vision
screenings
* Performed advanced ophthalmic diagnostic testing, including OCT imaging,
visual field analysis, pachymetry, and retinal photography
* Responded to patient inquiries by phone and provided administrative support to
clinical staff
Clintonville Foot and Ankle Group - Medical Support Specialist
March ‘19 — December ‘20
* Reviewed and verified patient charts, cross-checked medication and health
histories, and updated records to maintain accurate clinical documentation
* Roomed patients and gathered detailed medical histories, including symptom
location, duration, potential causes, previous treatments, and alleviation
methods
* Operated radiographic equipment to capture high-quality foot and ankle X-rays for
clinical assessment
* Prepared patients for minor in-room procedures, including wart and nail removals,
and administered lidocaine injections to provide local anesthesia
Ackerson Eyecare- Optometric Technician
September 17— March *19
* Prepared patients for examinations by reviewing medical histories, administering
vision and ocular testing with specialized equipment, and guiding patients
through in-room pre-exam procedures until the doctor’s arrival
SKILLS
Clinical & Patient Care
+ Patient intake, treatment, and charting
+ Administering injections and minor procedures
+ Vision testing and diagnostic imaging (OCT, visual fields, X-
rays, fundus photography, pachymetry)
+ Patient education and pre/post-procedure care
+ HIPAA compliance and medical record management
* Medical scheduling and EMR/EHR proficiency
Administrative & Technical
+ Front desk and reception management
+ Appointment scheduling and patient coordination
* Clerical support, filing, and record keeping
* Microsoft Office (Excel, Word) and Windows proficiency
+ POS and cash register operation
* Computer literacy and typing
Customer Service & Interpersonal
+ Strong communication, phone etiquette, and public relations
+ Customer care and hospitality
+ Conflict resolution and problem-solving
+ Team collaboration and staff training
Contact this candidate