Versatile Professional: Medical & Customer Service Specialist
Resume:
Chakhayla Battle-Lee
Las Vegas, NV *****
**********@*****.***
Professional Summary
Versatile and results driven professional with experience in medical assisting, sales, cashiering, and call center operations. Skilled in delivering exceptional customer service, managing transactions accurately, and utilizing strong communication skills to resolve issues efficiently. Proficient in computer applications, data entry, and maintaining organized records. Dedicated to fostering positive client experiences and supporting team success in fast-paced environments. Authorized to work in the US for any employer
Work Experience
Medical Assistant
Apex Cardiology-Las Vegas, NV
Present
• Assisted physicians and nurses in examining and treating patients, preparing exam rooms, and maintaining a sterile environment.
• Recorded patient medical history, vital signs, and symptoms accurately using electronic health records
(EHR) systems.
• Administered injections, performed EKGs, drew blood, and prepared laboratory specimens for testing.
• Scheduled appointments, managed patient check-in/check-out, and handled insurance verifications and billing tasks.
• Educated patients on medications, treatment plans, and post-visit care instructions under physician guidance.
• Ensured compliance with HIPAA regulations and clinic protocols to maintain patient confidentiality and safety.
• Maintained medical supplies inventory and assisted in ordering equipment as needed. Sales Associate/Cashier
7-Eleven-Las Vegas, NV
May 2024 to January 2025
• Provided excellent customer service by greeting customers, answering questions, and handling transactions efficiently at the cash register.
• Stocked shelves, coolers, and displays with merchandise, ensuring products were fronted, faced, and rotated properly.
• Maintained cleanliness and organization of the store, including restrooms, floors, and food preparation areas.
• Handled lottery, tobacco, and alcohol sales in compliance with state laws and store policies.
• Prepared fresh food and beverages such as coffee, hot dogs, and sandwiches, following health and safety guidelines.
• Monitored inventory levels and informed management of low-stock items or discrepancies.
• Operated POS systems, processed payments (cash, credit, and mobile), and balanced the cash drawer at shift end.
Sales Associate
Kisses By Fishes-Las Vegas, NV
March 2023 to February 2024
• Greeted clients warmly, explained fish spa procedures, and ensured a comfortable and hygienic experience.
• Educated customers on the benefits of Garra Rufa (doctor fish) therapy and addressed any questions or concerns.
• Maintained cleanliness and sanitation of fish tanks, foot basins, and spa area in accordance with health regulations.
• Monitored fish health and behavior daily, reporting any concerns to management or aquatics specialists.
• Ensured clients followed proper pre-treatment hygiene steps, including foot washing and inspection for wounds.
• Assisted with scheduling appointments, handling payments, and promoting additional spa services and products.
• Restocked supplies and ensured a pleasant, relaxing environment for all spa guests. Call Center Representative - Full-Time
Precision Opinion-Las Vegas, NV
September 2023 to December 2023
• Answered inbound calls and responded to customer inquiries, complaints, and service requests in a timely and courteous manner.
• Provided accurate information about products, services, billing, and account management.
• Resolved issues efficiently while maintaining a high level of customer satisfaction and professionalism.
• Documented call details, customer interactions, and resolutions using CRM or call center software.
• Followed call scripts and company protocols to ensure consistent service and compliance with policies.
• Met or exceeded performance metrics, including call handling time, quality assurance, and customer satisfaction scores.
• Escalated complex or unresolved issues to appropriate departments for further investigation. Call Center Representative
Education
High school diploma
Accelerated Achievement Academy-Las Vegas, NV
April 2022 to Present
Skills
• Merchandising
• Premiere customer service (2 years)
• Restaurant experience
• Triage
• Good communication
• Childcare
• Friendly
• Activity planning for children
• Employment & labor law
• Cashiering
• Organizational skills
• Editing
• Cash Handling
• Computer skills
• Nanny experience with infants
• Child safety supervision
• Hard worker
• Childhood development
• Attentive to detail (2 years)
• Versatile (3 years)
• Data entry
• Sales (2 years)
• Writing skills
• Telecommunication
• SEO
• Leadership (2 years)
• Vital signs
• Microsoft Office
• Leadership
• Experience with children
• Social media management
• Cleaning Experience
Languages
• English
Certifications and Licenses
Certified Medical Assistant
CPR Certification
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