Operations & Project Management Executive

Carolyn McCalvin

301-***-**** *******.********@*****.*** Austin, TX

www.linkedin.com/in/carolyn-mccalvin-0b2ab04b

OPERATIONS MANAGER

• Over 25 years of experience in fast-paced environments, successfully managing projects and optimizing processes to meet evolving business needs.

• Consistently improved workflows and processes by setting clear performance goals, achieving significant efficiency gains.

• Skilled in project management and analytical research, with a demonstrated ability to support executive teams and lead cross-functional initiatives.

WORK EXPERIENCE

Tech Talent Project Remote

Executive Assistant and Operations Manager Feb 2022 - Present

• Supported the CEO and Team Directors to ensure organizational goals were met, streamlining operations and communication.

• Refined internal processes and coordinated resources, contributing to a 20% improvement in workflow efficiency.

• Managed team communications and coordinated with external contacts, ensuring timely project updates and clear task delegation.

• Planned and organized tasks to align with executive priorities, reinforcing best practices and meeting critical deadlines.

• Managed executive scheduling and logistics, streamlining agendas and communications which enhanced overall operational efficiency.

• Implemented a structured onboarding process for new team members, enhancing workflow consistency and reducing ramp-up time.

• Implemented a structured process for onboarding new contractors to include processing and invoice tracking and payment.

Morgan Stanley

Associate, Global Loans Services – Residential Trade Support Dec 2017 - Mar 2020

• Served as a key contributor and subject matter expert for Project Loan Star, enhancing operational support for home loan origination.

• Maintained a two-week rotation schedule managing account reconciliations, onboarding processes, and metrics reporting, thereby improving operational tracking.

• Processed comprehensive loan transactions and trade activities, ensuring accuracy and timely execution for the ISG Trade Desk.

• Utilized Signavio to develop and maintain value stream maps, optimizing desktop processes and supporting continuous improvement initiatives.

• Processed and funded 80-100 purchase and refinance loans monthly, contributing to streamlined client service processes.

• Developed routine dashboards for metrics reporting, supporting data-driven decision making and KPI tracking.

Executive Assistant to Managing Director, Fraud Operations Dec 2016 - Dec 2017

• Delivered direct executive support to the Managing Director of Fraud Operations, ensuring seamless communication and task execution.

• Acted as the primary liaison for internal and external stakeholders on Fraud Operations matters, strengthening cross-functional communication.

• Coordinated executive outreach and special projects while liaising with senior management, ensuring alignment with business priorities.

• Managed daily executive tasks including calendar oversight, document preparation, and travel arrangements, streamlining administrative functions.

• Balanced multiple high-priority tasks under pressure, ensuring confidentiality and adherence to strict deadlines.

• Spearheaded workflow reporting improvements by establishing key performance indicators to track project success and team productivity.

Independent Contractor

Project Administrator/Virtual Assistant (Contract) Jan 2011 - Dec 2016

• Delivered executive-level project support as a virtual assistant and project administrator, optimizing task management across multiple channels.

• Managed complex calendar schedules for multiple stakeholders.

• Coordinated client communications to ensure timely delivery of project-related information.

• Created and managed Excel spreadsheets, PowerPoint presentations, and Word documents to support project deliverables.

• Assisted in developing process improvement strategies that enhanced overall project efficiency.

• Enhanced reporting procedures by standardizing documentation practices, facilitating clearer performance tracking.

American Family Life Assurance Company of Columbus (Aflac) Independent Insurance Sales Producer May 2011 - May 2012

• Provided expert sales support and training for Aflac products, effectively engaging with both large and small business clients.

• Leveraged analytical research to identify client needs and tailor product presentations, contributing to consistent sales performance.

Xicon, LLC

Senior Project Coordinator Sep 2010 - Dec 2010

Intellect Solutions, LLC/Deloitte, Inc.

External Relationship Manager – Electronic Health Record (EHR) Way Ahead Project Apr 2010 - Jun 2010 Vangent, Inc. (formerly Pearson Government Solutions) Project Manager – Collateral and Special Projects Aug 2009 - Apr 2010 Executive Assistant Aug 2006 - Aug 2009

Principal Financial Group

Sales and Service Specialist Aug 2003 - Aug 2006

Young Life-Urban (A non-profit organization)

Office Manager Nov 2000 - Aug 2003

Systems Research and Applications (SRA) International, Inc Business Process Reengineering Facilitator and Team Lead Sep 1994 - Nov 2000 Office Manager/Executive Assistant Mar 1992 - Sep 1994 Infinite Business Services

Manager/Account Executive Dec 1989 - Mar 1992

Defense Intelligence Agency, Pentagon

Manager/Account Executive & Intelligence Technician Dec 1983 - Dec 1989 Assistant Supervisor/Word Processing Center Dec 1982 - Dec 1983 EDUCATION

Ardis School of Fashion Design Washington DC

English, Writing and Data Processing

Defense Intelligence Agency (DIA)

Business Writing, Briefing Techniques, Interpersonal communications, and computer programming

CERTIFICATIONS

Senior Facilitator

SRA National Society of Certified Facilitators

State of Maryland Life Insurance

State of Maryland

State of Maryland Notary

State of Maryland

SKILLS

Process & Project Management: Project Management, Process Optimization, Workflow Improvement, Onboarding, Performance Goals

Data & Reporting: Data Analysis, Dashboarding, KPIs, Metrics Reporting, Research Administrative & Communication: Executive Support, Client Communication, Calendar Management, Document Preparation, Stakeholder Liaison

QUALIFICATION HIGHLIGHTS

• 14 years of federal government experience with the Department of Defense and other civilian agencies

• Over 10 years of corporate experience with four government contracting firms TRAINING

• SRA training courses - Business Process Improvement Tools and Technologies - 01/1996

• Vangent training course – Ethics and Compliance Training – 12/2008-9

• Vangent training course – Security and Awareness – 12/2008-9

• Vangent training course – Preventing Sexual Harassment – 12/2008-9

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