Customer Service Specialist with Problem-Solving Focus
Resume:
Nov ****
K I M A S U L
L E K A K E N Y
**********@*****.***
Columbia, SC 29229
PROFESSIONAL SUMMARY
Service-focused Customer Service Representative dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. WORK HISTORY
Customer Service Representative, Chubb Insurance, Sep 2023 Current, Columbia, SC Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
Answered inbound calls to greet and assist customers with various needs and questions. Resolved customer inquiries, complaints, and issues providing insightful solutions. Addressed customer concerns and complaints and resolved issues promptly. Fullfillment Associate, Amazon, Apr 2023 Current, Columbia, SC Followed picking and packing specifications for each type of product. Fulfilled orders accurately to surpass customer expectations for online shopping experiences. Operated forklifts, pallet jacks and other materials handling equipment to safely complete fulfillment work.
Forwarded requisitions for shipping and receiving materials to department supervisor for approval.
EDUCATION
Bachelor Of Commerce, Human Resources Management
University of Free State Kenya
SKILLS
Problem-solving abilities Team collaboration
Product recommendations Problem-solving aptitude
Inquiry response Work prioritization
Call documentation Professional demeanor
Problem-solving
K
Contact this candidate